Know Your Customer Relationship Officer

JPMorganChase; Plano (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

On-site health and wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase & Co. in Plano, TX is seeking a Know Your Customer Relationship Officer to partner with Bankers and AML/KYC Operations to ensure KYC records meet regulatory standards.

You will manage client and partner expectations in a consultative manner and demonstrate ownership of KYC/AML processes to ensure timely completion of due diligence at inception and renewal. The role supports risk management and accurate portfolio oversight while maintaining high quality, with the final officer

Qualifications

• Proficient in identifying AML risks with a thorough understanding of AML/KYC policies.
• Exceptional verbal and written communication abilities.
• Outstanding time management and organizational skills.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Manage client and partner expectations and understanding through a consultative approach.
• Exhibit ownership of KYC/AML expertise and enhance client experience.
• Ensure KYC/AML deliverables are met and hold internal partners accountable.
• Demonstrate ongoing understanding of KYC/AML processes, addressing delays and inefficiencies.
• Manage operational risk effectively by maintaining diligent awareness of process risks.
• Escalate appropriate risk items and drive issues to closure.
• Support bankers in the client selection process to manage client risk effectively.
• Independently manage the renewal cycle of DDFs in collaboration with the Relationship Management Partnership.
• Be accountable for timely portfolio management while maintaining quality expectations.

Skills

AML/KYC knowledge

Communication skills

Time management

Analytical thinking

Education

BA/BS degree

Job description

Job Description

Join JPMorgan Chase & Co., a leading global financial services firm with operations worldwide, offering a comprehensive set of benefits including flexible work arrangements and health care insurance. We're seeking a KYC Relationship Officer to partner with Bankers and AML/KYC Operations, ensuring client KYC records comply with regulatory standards and due diligence requirements. The final officer title and job grade will be discussed at the time of offer.

Role Overview

As a Know Your Customer Relationship Officer within the Wholesale KYC Organization, you will partner with Bankers and AML/KYC Operations to ensure all client KYC records are compliant with regulatory standards. You will manage client and partner expectations in a consultative way, exhibit ownership of KYC/AML experience, and ensure high quality and timely completion of all client-level due diligence requirements at inception and renewal of client relationships. You will also manage operational risk effectively and be accountable for timely portfolio management while maintaining quality expectations.

Job Responsibilities

• Manage client and partner expectations and understanding through a consultative approach.
• Exhibit ownership of KYC/AML expertise and enhance client experience.
• Ensure KYC/AML deliverables are met and hold internal partners accountable.
• Demonstrate ongoing understanding of KYC/AML processes, addressing delays and inefficiencies.
• Manage operational risk effectively by maintaining diligent awareness of process risks.
• Escalate appropriate risk items and drive issues to closure.
• Support bankers in the client selection process to manage client risk effectively.
• Independently manage the renewal cycle of DDFs in collaboration with the Relationship Management Partnership.
• Be accountable for timely portfolio management while maintaining quality expectations.

Required Qualifications, Capabilities and Skills

• Proficient in identifying AML risks with a thorough understanding of AML/KYC policies.
• Exceptional verbal and written communication abilities.
• Outstanding time management and organizational skills.
• Strong analytical and problem-solving capabilities.

Preferred Qualifications, Capabilities and Skills

• BA/BS degree required.
• At least 2 years of experience in AML/KYC, Risk Management, Security, or Law Enforcement related to fraud and illicit money movement.
• Experience in financial services, ideally in Corporate/Commercial Banking.
• Familiarity with risk factors affecting specific products and industries.
• Strong multitasking skills and ability to utilize internal resources effectively.
• Excellent attention to detail and strong client focus.
• Ability to navigate complex client relationships and collaborate with internal groups.

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Please note this role is not eligible for employer immigration sponsorship.

About Us

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching
• more

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.