KYC Quality Manager — AML/QA Regional Leader

JPMorganChase; Columbus (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. seeks an experienced Manager to lead global AML/KYC QA testing for Consumer Community Banking, Asset & Wealth Management, and International Consumer Banking North America.

You will oversee a regional team across multiple lines of business, focusing on improving end-to-end testing and defining business health metrics. You will mentor staff, enforce risk controls, and partner with stakeholders worldwide to drive performance and compliance.

Qualifications

• Expert knowledge and experience in quality assurance testing techniques and AML rules and regulations pertaining to KYC.
• Strong client focus and interpersonal leadership, partnership, and influencing skills.
• Excellent verbal and written communication skills.

Responsibilities

• Manage a regional team of KYC QA testers across multiple lines of business.
• Build and implement Global Business Health KPIs for testing quality.
• Mentor staff, drive performance and succession planning.

Skills

KYC knowledge and AML rules

QA testing techniques

Leadership and coaching

Stakeholder management

Strong communication

Job description

JPMorgan Chase & Co. seeks an experienced Manager to lead global AML/KYC QA testing for Consumer Community Banking, Asset & Wealth Management, and International Consumer Banking North America.

You will oversee a regional team across multiple lines of business, focusing on improving end-to-end testing and defining business health metrics. You will mentor staff, enforce risk controls, and partner with stakeholders worldwide to drive performance and compliance.