Quality Control - Analyst

JPMorganChase; Columbus (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

JPMorgan Chase is seeking an AML/KYC Quality Control Analyst within the Consumer & Community Banking KYC AML Customer Escalations group. You will conduct detailed quality control reviews and manage the QC Case Queue to ensure compliance with regulatory standards.

In this role, you will self-manage BAU QC tasks, collaborate with peers to implement compliant solutions, and identify opportunities to strengthen AML/KYC processes.

Qualifications

• Understand business and regulatory context surrounding AML/KYC.
• Excellent communication and stakeholder influence.
• Strong problem-solving with risk mitigation.
• Ability to work autonomously in a fast-paced environment.

Responsibilities

• Perform detailed QC reviews for CCB KYC AML Customer Escalations programs.
• Self-manage QC Case Queue with SLA and priorities.
• Collaborate with peers to deliver solutions meeting regulatory and business objectives.
• Identify process opportunities and propose AML/KYC improvements to senior management.
• Influence change and help manage through organizational change.
• Review critical issues, assess risk, and escalate to senior management as needed.
• Maintain AML/KYC risk management framework via case quality reviews.

Skills

Business knowledge

Communication

Problem-solving

Autonomy

Data analytics tools

Education

Bachelor's degree

Advanced degree

Tools

Microsoft Office Suite

Excel

Job description

Job Description

Bring your expertise to JPMorgan Chase. As part of the AML/KYC Escalations team, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by ensuring compliance with AML/KYC standards and mitigating risks to an acceptable level. Our culture in AML/KYC Governance and Oversight is all about thinking outside the box, challenging the status quo, and striving to be best-in-class.

As an AML/KYC Quality Control Analyst within the Consumer & Community Banking KYC AML Customer Escalations group, you will be responsible for conducting detailed quality control reviews and managing the QC Case Queue to ensure compliance with regulatory standards.

Job Responsibilities

• Perform detailed QC reviews for processes within the CCB KYC AML Customer Escalations programs.
• Self-manage business-as-usual (BAU) QC Case Queue with attention to Service Level Agreement (SLA) and ad-hoc management priorities, timelines, and deliverables.
• Positively influence and collaborate with peers and partners to bring solutions for tasks and initiatives that meet regulatory requirements, efficiency expectations, and business objectives.
• Identify process and operational opportunities with possible recommendations and strategies for AML/KYC initiatives to senior management.
• Influence change and champion mission-critical change initiatives; prepare and help others manage through change.
• Review and analyze critical issues/errors, assess business risk and impact, and facilitate proper recommendation & escalation to senior management.
• Establish and maintain the AML/KYC risk management and control framework through your case quality review to ensure consistent application of best practices and control standards across CCB.

Required Qualifications, Capabilities And Skills

• Business knowledge with the ability to understand the business and regulation surrounding it.
• Excellent communication and interpersonal skills, with the ability to influence business leaders meaningfully.
• Strong problem-solving abilities and a proactive approach to identifying and mitigating risks.
• Ability to work autonomously, manage competing priorities, and work in a fast-paced, results-driven environment.

Preferred Qualifications, Capabilities And Skills

• Bachelor's degree preferred or equivalent experience required.
• Advanced degree is preferred.
• Minimum of 1 year of experience in the financial services industry with a background in controls, audit, quality assurance, operational risk management, or AML/KYC preferred.
• Experience with data analytics tools and methodologies is a plus.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) required; data analytics preferred using Excel.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.