Global KYC QA Manager – AML/QA Testing & KPIs

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 140,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. in Columbus, OH seeks a Manager to lead the global KYC QA testing team spanning Consumer Banking, Asset & Wealth Management, and International Consumer Banking North America.

You will coach regional testers, build business health metrics, and drive end-to-end testing improvements while ensuring adherence to AML/KYC policies and risk controls across lines of business.

Qualifications

• Minimum 5 years of AML/KYC compliance, audit, or operations management experience.
• Expert knowledge of QA testing techniques and AML/KYC regulations.
• Strong leadership and ability to influence at senior management levels.

Responsibilities

• Lead a regional KYC QA testing team across multiple LOBs.
• Develop and monitor Global KPIs and end-to-end testing improvements.
• Coach and mentor staff, drive performance, and succession planning.
• Build relationships with global stakeholders and manage testing operations.

Job description

JPMorgan Chase & Co. in Columbus, OH seeks a Manager to lead the global KYC QA testing team spanning Consumer Banking, Asset & Wealth Management, and International Consumer Banking North America.

You will coach regional testers, build business health metrics, and drive end-to-end testing improvements while ensuring adherence to AML/KYC policies and risk controls across lines of business.