Kitchen Shift Leader

Chick-fil-A; Norfolk (VA); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Closed on Sundays

Learning from experienced Operators

Growth opportunities

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A is seeking a Kitchen Shift Leader who embodies our core values, serves with a servant’s heart, and drives Operational Excellence in a high-volume kitchen. You will lead daily kitchen operations and coach team members to ensure quality, speed, and teamwork.

You will open/close shifts, set a positive tone, and model excellent communication. The role offers learning opportunities, growth, and a supportive, people-focused environment.

Qualifications

• Must be 18 years or older.
• Must have open availability.
• Must have reliable transportation.
• Ability to work in a fast-paced environment.
• Prior experience as shift lead is not required but is preferred.

Responsibilities

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant.
• Assist in the training of new hires, set the tone for a shift, and act as a role model for our team.
• Be a friendly, encouraging team player.
• Open and/or close, lead shifts, key holder.
• Excellent communication skills, both written and spoken.

Skills

Communication skills

Team player

Leadership

Job description

A Kitchen Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for serving high quality food, have strong character, take initiative and work with a sense of urgency at all times. Our Kitchen Shift Leaders are responsible for executing daily kitchen operations and keeping team members accountable for each component of Operational Excellence. A Shift Leader’s two main areas of focus are completing tasks so that the Kitchen runs effectively and coaching/developing team members. Kitchen Shift Leaders lead by example in the kitchen and set the tone that others will follow.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Shift Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Assist in the training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Must be 18 years or older
• Smile,Create and Maintain Eye Contact, and Speak Enthusiastically
• Must have reliable transportation
• Must have open availability
• Ability to work in a fast-paced environment
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.