Kitchen Shift Leader

Workstream; Norfolk (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Learning from leaders

Growth opportunities

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A in Norfolk, VA is looking for a Kitchen Shift Leader who embodies our core values and servant’s heart to run daily kitchen operations with urgency and excellence. You will coach and develop team members, lead shifts, and ensure high standards of food quality and guest service in a fast-paced, high-volume environment.

Strong communication and teamwork are essential. We offer a fun environment, flexible scheduling (closed Sundays), Scholarship opportunities, and competitive pay as you

Qualifications

• Must be 18 years or older.
• Smile, create and maintain eye contact, and speak enthusiastically.
• Must have reliable transportation.
• Must have open availability.
• Ability to work in a fast-paced environment.
• Ability to manage team member behavioral and performance issues.
• Ability to work in a team environment with shared ownership and responsibility.
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager or equivalent is not required but preferred.

Responsibilities

• Participating operationally in day-to-day activities in a high-volume, fast-paced restaurant.
• Assist in the training of new hires, set the tone for a shift, and act as a role model for our team.
• Be a friendly, encouraging team player.
• Open and/or close, lead shifts, key holder.
• Excellent communication skills, both written and spoken.

Skills

Customer service

Leadership

Communication

Reliability

Job description

A Kitchen Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for serving high quality food, have strong character, take initiative and work with a sense of urgency at all times. Our Kitchen Shift Leaders are responsible for executing daily kitchen operations and keeping team members accountable for each component of Operational Excellence. A Shift Leader’s two main areas of focus are completing tasks so that the Kitchen runs effectively and coaching/developing team members. Kitchen Shift Leaders lead by example in the kitchen and set the tone that others will follow.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Shift Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Assist in the training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Must be 18 years or older
• Smile,Create and Maintain Eye Contact, and Speak Enthusiastically
• Must have reliable transportation
• Must have open availability
• Ability to work in a fast-paced environment
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.