Kitchen Shift Lead: Service, Safety & Training

Legal Sea Foods; Boston (MA); Vor Ort; USD 30.000 - 33.000; Vollzeit

Zusammenfassung

Legal Sea Foods in Boston, MA is seeking a HOH Shift Supervisor to oversee hourly staff and ensure exceptional guest service. The role emphasizes enforcing food safety, sanitation and company policies while supporting POS and kitchen display systems during shifts.

The candidate will lead by example, handle guest incidents, and coordinate opening/closing duties in a high-volume environment, reporting to management as needed.

Qualifikationen

• Must be at least 18 years old and eligible to work in the U.S.
• High School diploma or equivalent required.
• Trained in ServSafe and allergen policies (if applicable).
• Experience supervising hourly staff in high-volume restaurants.

Aufgaben

• Lead HOH shift in absence of senior HOH manager and ensure smooth operations.
• Coordinate staffing, scheduling, training, and task delegation.
• Monitor guest service, handle complaints, and escalate to management as needed.
• Enforce food safety, sanitation, and company policies during shifts.
• Provide support to staff on POS and kitchen display systems.
• Ensure adherence to ticket times, quality standards, and fanfare of service.

Kenntnisse

Under pressure performance

Guest incident handling

Sanitation inspections knowledge

POS and Kitchen Display systems

Restaurant service excellence

Good judgment and professional conduct

Ausbildung

High School diploma or equivalent

Tools

Point of Sale systems

Kitchen Display Systems

Jobbeschreibung

Legal Sea Foods in Boston, MA is seeking a HOH Shift Supervisor to oversee hourly staff and ensure exceptional guest service. The role emphasizes enforcing food safety, sanitation and company policies while supporting POS and kitchen display systems during shifts.

The candidate will lead by example, handle guest incidents, and coordinate opening/closing duties in a high-volume environment, reporting to management as needed.