Hospitality Host: Front-of-House Leader in Upscale Dining

Prasino - Rosemont; Rosemont (IL); Vor Ort; USD 30.000 - 40.000; Vollzeit

Zusammenfassung

Wet Willie's in Rosemont is looking for a confident and professional Host to provide exceptional hospitality to guests. This role involves greeting and seating guests, answering inquiries, and managing reservations through OpenTable. Candidates must possess strong teamwork and organizational skills, with a preference for prior experience in a high-volume setting. The position requires a high school diploma or GED and the ability to work weekends and holidays.

Qualifikationen

• 1+ years of experience as a host in an upscale or high-volume restaurant preferred.
• Ability to communicate confidently and professionally with guests.
• Must be able to handle multiple priorities and tasks under pressure.

Aufgaben

• Greet and seat guests, ensuring their comfort.
• Manage reservations and maintain the reservation database.
• Handle guest concerns by referring them to management.

Kenntnisse

Teamwork

Customer service

Organizational skills

Food and beverage knowledge

Ausbildung

High School diploma or GED

Tools

OpenTable

Jobbeschreibung

Host is a high visibility role and plays an important role in furthering prasino’s mission within the communities we serve.

The host/hostess is the first person the guest will come in contact with and the last person the guest will see. Persons occupying this role must exude confidence, professionalism, and a genuine sense of hospitality and warmth.

prasino is a rapidly expanding family of restaurants. Our food, wine and spirits are predominantly sourced from local and artisanal producers committed to operating through sustainable methods of production. The interiors of our restaurant showcase eco-chic design.

Hosts greet and seat guests. Field guest inquiries. Take reservations and generally offer a positive representation of prasino to the general public.

We offer a supportive learning culture committed to assisting our staff continuously expand their professional knowledge and sharpen their expertise.

Functions

Exhibits a sense of teamwork, pride and confidence at all times. Exudes friendliness through a positive disposition and a contagious smile.

Provides a pleasant atmosphere and an appropriate greeting/farewell for all guests entering and leaving the restaurant.

Welcomes and seats guests. Ensures guest comfort.

Answers, returns and takes messages for all incoming phone calls.

Takes reservations, maintaining the reservation database and appropriately booking reservations .

Refers any guest concerns or complaints to management.

Assists Managers with table management to maximize seating.

Exhibits phone etiquette, organizational skills, basic computer knowledge (incl. reservations management system) and food/wine service knowledge.

Provides constructive input to foster process improvement within the restaurant.

Ensure cleanliness of both men and women’s restrooms; maintain adequate levels of product(s). Make sure that all products are functioning correctly and are fully stocked.

Stays informed on all hours of operations and special events.

Proactively obtains information from guests, management and service staff and acts as a central hub of information for entire restaurant.

Maintains and updates guest notes and OpenTable shift notes.

Requirements

Qualifications

Candidates for this position must posses:

A solid work ethic and dedication to getting the job done right every time.

The ability to collaborate and contribute to a diverse service team.

Experience in communicating with guests in a confidant, mature and professional manner.

Basic food/beverage knowledge

The capacity to handle multiple priorities and tasks while under pressure.

Computer literacy to include: OpenTable.

Administrative/clerical experience.

Physical Demands:

Ability to stand for long periods of time (which may include an entire shift)

Education/Training

One year work experience as host person in a upscale or high volume restaurant is preferred

High School diploma or GED.

Hospitality is a 24/7 industry therefore, candidates should be able to work weekends and holidays as needed.