Kitchen Manager

Ontario Trillium Foundation; Rockville (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Chick-fil-A Research Row in Rockville, MD is seeking a Kitchen Manager to lead the kitchen, drive daily operations, ensure crave-able, timely food, and uphold Chick-fil-A Quality Requirements.

You will coach and develop Team Leaders and Team Members, manage inventory and ordering, maintain LEAN production, ensure safety and cleanliness, and train staff to deliver exceptional guest service while adapting to shifting priorities.

Qualifications

• Demonstrated ability to manage a kitchen operation with focus on food safety.
• Experience coaching and developing kitchen staff and team leaders.
• Commitment to consistent, high-quality guest service.

Responsibilities

• Demonstrate passion for the business and manage overall kitchen operations.
• Find, train, develop and recognize the best people.
• Manage daily activities to ensure guests receive excellent customer service.
• Demonstrate strong awareness of food quality and safety.
• Adjust to multiple demands and shifting priorities.
• Maintain a LEAN production environment and organize kitchen efficiently.
• Oversee inventory, end-of-month counts, and ordering.

Skills

Food Safety

Team Leadership

Coaching

Customer Service

Attention to detail

Organizational skills

Multicultural communication

Job description

The Kitchen Manager is responsible for

• Always delivering crave-able food, in a timely manner, that meets or exceeds Chick-fil-A Quality Requirements

• Coaching the behaviors of all Team Leaders and Team Members who work in the Kitchen

Those behaviors include:

• Always demonstrating a Food-Safety first mindset and strive to achieve guardian of the brand.

• Sense of Urgency that creates surprisingly fast Speed of Service

• Attention to detail that ensures preparation and production procedures are followed according to pathway training.

• Execution of systems that ensure a refreshingly clean environment.

• Maintaining a work environment that ensures and promotes food safety.

• Vigilant attention to the organization and appearance of the kitchen

As an Kitchen Manager you will:

• Demonstrate a passion for the business and managing the overall operations.

• Find, train, develop and recognize the best people.

• Manage daily activities to ensure guests receive excellent customer service.

• Demonstrate a strong awareness and concern for food quality and safety.

• Adjust to multiple demands and shifting priorities.

Behavior Characteristics:

• Work a maximum of up to forty hours per week both morning and evening shifts in the restaurant.

• Allocate at least two hours per week to planning.

• Focus on systematically and effectively communicating all Kitchen related goals and success factors to Team Members

• Combine critical thinking and practical leadership to create a culture of innovation.

• Effectively coach and give direction.

• Intentionally and methodically grow and nurture relationships with the staff.

• Be able to connect with a multicultural team.

• Align hiring, training, daily practices, and evaluation practices with the Vision and Mission of Chick-Fil-A Research Row.

• Enthusiastically and passionately lead the Kitchen team.

Additional Responsibilities:

• Inventory management

• End-of-Month counts and input.

• Effective & efficient ordering

• Maintaining a LEAN production environment

• Ensure our CEM scores in terms of portion size and Taste of food.

• Coaching, evaluating, and providing accountability for all kitchen Team Members

• Ensure all necessary preventative maintenance and cleaning per set schedule.