*Kitchen Director

Workstream; Gainesville (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

Scholarship Opportunities

Sundays Off

Flexible Scheduling

Advancement Opportunities

Fun Work Environment

Free Food

Health Benefits

Sick Pay & PTO

401K Plan

Bonus Plan

Job summary

Chick-fil-A is seeking a Kitchen Director to lead daily restaurant operations, coach staff, and uphold the brand’s service standards. This role emphasizes fast-paced execution, ownership of tasks, and accountable leadership across shifts.

Responsibilities include training, ensuring lean operations, and maintaining high guest satisfaction with strong communication and teamwork. Flexible scheduling and growth opportunities are highlighted in the benefits package.

Qualifications

• Must be 18 years or older.
• Prior leadership experience is an asset.
• Able to work in a fast-paced environment.
• Strong interpersonal and guest service skills.

Responsibilities

• Participate in day-to-day operations in a high-volume restaurant.
• Lead shifts and act as a role model for the team.
• Coach and develop Team Members; help build future leaders.
• Ensure cash handling procedures are followed and daily cash is balanced.
• Maintain daily analytics to sustain operational excellence.

Skills

Leadership

People skills

Communication

Team management

Customer service

Reliability

Job description

The Director of Kitchen Services is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Kitchen Directors are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Kitchen Director's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Shift Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• Competitive Pay
• Scholarship Opportunities
• Sundays Off
• Flexible Scheduling
• Advancement Opportunities
• Fun Work Environment
• Free Food!
• Health Benefits (based on tenure & performance)
• Sick Pay & PTO (based on tenure & performance)
• 401K Plan (based on tenure & performance)
• Bonus Plan (based on tenure & performance)

Kitchen Director Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Trains other trainers to help build future Team Members and sustain ongoing training
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken
• Insures that cashiers follow cash handling procedures at all times
• Manage daily analytics to maintain operational excellence at all times
• Addresses guest issues that may arise; consults with management regarding complex issues
• Insures Team Members and Team Leaders are engaged at all times with the guest experience

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak with a Friendly Tone
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member's behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
• Required to develop through our in-house Leadership Development Program (LDP)

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Description

The Director of Kitchen Services is responsible for:

• Always delivering crave-able food, in a timely manner, that meets or exceeds Chick-fil-A Quality Requirements
• Coaching the behaviors of all Team Leaders and Team Members who work in the Kitchen. Those behaviors include:
  • Sense of Urgency that creates surprisingly fast Speed of Service
  • Attention to detail that ensures preparation and production procedures are followed
  • Execution of systems that ensure a refreshingly clean environment
  • Maintaining a work environment that ensures and promotes food safety
  • Vigilant attention to the organization and appearance of the kitchen
• Ensuring the kitchen is ready for a Backstage Tour with a four-minute lead time
• Inventory management
  • End-of-Month counts and input
  • Maintaining accurate transfer logs
  • Effective & efficient ordering
• Maintaining a LEAN production environment
• Coaching, evaluating, and providing accountability for all kitchen Team Members
• Collaborate with other Directors to ensure unity and clarity
• Holding each other (Directors) accountable for their roles and responsibilities
• Work a maximum of up to fifty hours per week in the restaurant
• Allocate at least two hours per week to planning
• Focus on systematically and effectively communicating all Kitchen related goals and success factors to Team Members
• Combine critical thinking and practical leadership to create a culture of innovation
• Effectively coach and give direction
• Intentionally and methodically grow and nurture relationships with the staff
• Align hiring, training, daily practices and evaluation practices with the Vision of the organization and the Thematic Goal for the year
• Enthusiastically and passionately lead the Kitchen team

Requirements

• Minimum 18+ years old
• Previous leadership experience an asset
• Hard-working
• Team-oriented
• Friendly
• Honest
• Growth mindset
• Self motivated

Company Information

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

• Scholarship Opportunities
• Free Break Meal
• 401k With 4% Match
• Affordable Health Insurance
• Uniform Provided
• Flexible Hours- You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
• Closed Sundays- All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Work Directly With A Chick-fil-A Operator- The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
• Competitive Pay- Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
• It's a Great Place to Work- At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.