Kiosk Team Member

Wind Creek Hospitality; Montgomery (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Wind Creek Hospitality in Alabama is seeking a Kiosk Team Member to maintain kiosk redemption, jackpot stations, and coin machines across the facility. You will ensure reliable operation and deliver friendly, professional service to guests and team members.

Shift is 4am-2:30pm with schedule changes per business needs; you must be able to work nights, weekends, and holidays. Responsibilities include preventative maintenance, problem diagnosis, and safe handling of currency equipment in a

Qualifications

• High School diploma or GED required or currently enrolled and able to complete program within 6 months
• Must be twenty-one (21) years of age or older
• Six (6) months of high-volume cash handling experience preferred
• Six (6) months’ experience using or servicing high-volume cash handling equipment preferred
• Proficient in math—skills test with at least 70% required
• Excellent communication and interpersonal skills with customers, vendors, technicians and staff
• Knowledge of kiosk operations preferred
• Must lift a minimum of 50 pounds
• Must pass interview and guest service audition
• Ability to work independently and be self-motivated
• Must have valid state-issued driver’s license
• Willing to work irregular hours including nights, weekends, holidays
• Must have Tribal Gaming License or ability to obtain one
• Must be able to work in a smoke environment

Responsibilities

• Performs scheduled preventative maintenance on currency/coin equipment to prevent downtime
• Diagnoses problems and restores equipment quickly
• Provides prompt, friendly service to guests and team members
• Adheres to department policies and Title 31 requirements
• Maintains dress code and professional background
• Prepares kiosks and coin bags for daily fill
• Performs emergency fills for kiosks as needed
• Assists with daily kiosk maintenance
• Other duties as assigned

Skills

Cash handling

Mathematical skills

Customer service

Communication

Driver's license

Physical strength

Education

High School diploma or GED

Job description

Description

Job Overview: 4am-2:30pm (Shift subject to change based on business needs)The Kiosk Team Member is responsible for the maintenance and upkeep of all kiosk redemption, jackpot stations, and coin redemption machines throughout the facility. They must convey a consistently professional, friendly and courteous manner, with all customers and team members.

Description

Job Overview: 4am-2:30pm (Shift subject to change based on business needs)The Kiosk Team Member is responsible for the maintenance and upkeep of all kiosk redemption, jackpot stations, and coin redemption machines throughout the facility. They must convey a consistently professional, friendly and courteous manner, with all customers and team members.

Purpose:Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Performs scheduled preventative maintenance on a regular basis to maintain quality function, improve equipment life, and prevent down time on all currency and coin equipment used by the Cage
• Diagnoses problems and ensures equipment is back in use quickly
• Provides prompt, friendly and courteous service to all guests in a confidential manner
• Maintains strict adherence to the department policies and procedures, and a strong knowledge of Title 31 requirements
• Maintains a stable and positive background and adheres to the established dress code
• Prepares kiosk cassettes and coin bags for daily fill
• Performs emergencyfills for kiosks, if needed
• Assists with daily maintenance of kiosks
• Other duties and responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Six (6) months of high-volume cash handling experience- preferred
• Six (6) months’ experience using or servicing high volume cash handling equipment- preferred
• Proficient in math - a skills test will be administered and candidate must achieve at least 70% skills pass rate- required
• Excellent communication and interpersonal skills in dealing with internal and external customers including vendors, outside technicians, WCH Management and WCH front line staff
• Technical and problem solving skills
• Knowledgeable in all aspects of kiosk operations, preferred
• Must be able to lift a minimum of 50 pounds
• Must successfully pass job interview, including a guest service audition
• Must be mature, possess the ability to maintain confidentiality, assume responsibility, work independently, and be self-motivated
• Possess a valid state-issued driver’s license
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.