Slot Performance Supervisor

Magic City Casino; Miami (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

Wind Creek Hospitality in Miami, FL, seeks a Game Performance Supervisor to lead maintenance and repair of electronic bingo machines, supervise staff, and provide technical direction. You will ensure compliance with FGCC rules and coordinate with the Game Performance Manager on projects and staffing.

The role emphasizes safeguarding gaming devices, coordinating parts and inventory, and fostering strong cross‑department collaboration to keep uptime targets and service levels high.

Qualifications

• Must be twenty-one (21) years of age or older.
• Associate’s Degree in Related field–required.
• Two years’ Supervisory experience–required.
• Three or more years of recent gaming experience in a casino operation–required.
• One year experience supervising, training and guiding co-workers–preferred.
• Must possess strong written and verbal communication skills.

Responsibilities

• Maintains a working knowledge of FGCC rules, regulations and Internal Controls applicable to the position.
• Regularly communicates and coordinates with the Game Performance Manager on projects and staffing.
• Assist with safeguarding of gaming machines and related technology; manage parts and inventory.
• Inspects machines daily and coordinates movement and repair parts as needed.
• Builds positive relationships with IT, Game Operations, Security and other departments.
• Supports team accountability to meet service time targets and uptime benchmarks.
• Provides exceptional customer service and maintains a professional work environment.
• Other duties as assigned.

Skills

Supervisory experience

Gaming machine knowledge

Troubleshooting electronics

Communication skills

Education

Associate’s Degree in Related field

Job description

Description

Job Overview

The Game Performance Supervisor must be knowledgeable in all aspects of machine operations and is responsible for the maintenance and repairing of the machines. The Game Performance Supervisor is responsible for providing supervision, training, technical direction and guidance to co-workers in installing, servicing, adjusting and repairing of all electronic bingo machines.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Maintains a working knowledge of FGCC rules, regulations and Internal Controls applicable to the position. Observes machine vendors to ensure adherence to applicable policies and procedures
• Regularly communicates and coordinates with the Game Performance Manager on projects, personnel issues including scheduling, recognition and discipline, existing and emerging game technology, game and system outages
• Assist Game Department management with the safeguarding of gaming machines and other gaming technology including but not limited to maintaining game repair parts, inventory, and inventory logs
• Inspects machines and equipment daily, assists in coordinating movement of electronic bingo machines, requisitions of parts, supplies, forms and other required equipment for the efficient operation of the department
• Models and maintains positive working relationships with other key gaming related and service departments including by not limited to IT, Game Operations, Beverage Service, Housekeeping and Security
• Assist Gaming Department management in team accountability in the achievement of service time targets, scheduled project work, game and system uptime targets, and other benchmarks or targets that management deems applicable
• Provides exceptional customer service and maintains a professional work environment with supervisors and staff
• Other duties & responsibilities as assigned

Job Requirements(Please Ensure You Meet The Listed Requirements Prior To Applying)

• Must be twenty-one (21) years of age or older
• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Associate’s Degree in Related field–required
• Two (2) years’ Supervisory experience–required
• One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department –required
• Two (2) years’ experience in Game Performance–required
• Three (3) or more years of recent and related gaming experience in a casino operation, preferably installing, servicing, adjusting and repairing electronic gaming machines as a technician–required
• One (1) year experience providing supervision, training, technical direction and guidance to co-workers –preferred
• Experience in performing “bench level” electronic work–preferred
• Formal training in the repair and troubleshooting of a variety of mechanical and/or electronic equipment
• Must possess excellent communication skills and ability to write routine correspondence; Demonstrated ability to communicate effectively both verbally and in writing
• Willing and able to stay current on gaming related technology; Possess adequate computer skills and working knowledge of electronics
• Must successfully pass job interview, including a guest service audition
• Willing and able to walk for the duration of the shift
• Willing and able to bend, stoop and kneel
• Able to use hands and fingers to handle objects, tools, or controls; reach with hands and arms
• Vision requirements include close vision, color vision, and depth perception. Corrective lenses are ok in meeting these requirements
• Able to lift and/or move up to 50 pounds
• Willing and able to work odd and irregular hours including holidays, promotions and weekends
• Must have and maintain valid state-issued operator driver’s license
• Willing and able to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Willing and able to work in a smoke/secondary smoke environment

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.

Source: Hospitality Online