Game Tech

Wind Creek Hospitality; Atmore (AL); On-site; USD 21,000 - 30,000; Full time

Job summary

Wind Creek Hospitality in Atmore, Alabama, is seeking a Gaming Technician I to maintain and test all gaming machines and related equipment, ensuring smooth operation and quick response to service calls.

The role requires a high school diploma or GED, 21+ years old, and preferred experience in casino gaming or IT; candidates must be able to lift 50 lbs and work nights, weekends, and holidays.

Qualifications

• High School diploma or GED required.
• Must be 21 years or older.
• 1 year casino gaming or casino IT experience preferred; or 2 years with computers/electronics.

Responsibilities

• Reviews and analyzes reports related to game equipment performance.
• Prepares and tests gaming machines.
• Maintains urgency in responding to service calls.
• Conducts scheduled preventive maintenance on gaming devices.
• Moves and installs machines as needed.
• Researches and diagnoses game equipment malfunctions.
• Troubleshoots and reads meters; performs regular maintenance.
• Communicates information to technicians and management.
• Works with vendor technicians.
• Maintains inventory of parts and supplies.

Education

High School diploma or GED

Job description

Description

Job Overview

The Gaming Technician I maintains the operational order of all gaming machines and related equipment.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities

• Reviews and analyzes reports related to game equipment performance
• Prepares and tests gaming machines
• Maintains a sense of urgency in responding to calls for assistance or when dispatched
• Conducts scheduled preventive maintenance on all assigned electronic bingo gaming devices
• Moves and installs machines as needed
• Researches and diagnoses game equipment malfunctions
• Troubleshoots, reads meters and performs regular maintenance
• Communicates all information to fellow Technicians and Game Management
• Takes initiative to ask for and offer help to guests, co-associates and management
• Works closely with Vendor Technicians
• Adheres to MICS/TICS, Company and Departmental Expectations
• Helps maintain a working inventory of parts and supplies
• Other duties & responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• One (1) year experience in a casino Gaming or casino IT department (Class II or Class III)- preferred
• OR two (2) years’ experience working with computers or electronics- preferred
• Must be able to lift and maneuver at least 50 lbs
• Must be able to lift a minimum of 150 pounds using a dolly
• Must successfully pass job interview, including a guest service audition
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.