Kiosk Field Service Technician – Installations & Repairs

The Hillman Group

Richmond (VA)

On-site

USD 33,000 - 34,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Dental insurance

Life Insurance

Short/Long-term disability insurance

401k plan

Wellness Program

Employee Stock Purchase Plan

Paid time off

Job summary

The Hillman Group in Richmond, VA is seeking a Full Time Field Service Technician to support 70+ kiosks in the local area. You will perform routine service, on-site repairs, and new installations, with around 40 hours per week.

Compensation is hourly at $24–$25/hour, plus a company car, phone reimbursement, and a corporate gas card. Benefits include health, dental, life and disability insurance, a 401(k) plan, Wellness Program, an Employee Stock Purchase Plan, and paid time off.

Qualifications

High School Diploma or GED.
Background in electromechanical repair and maintenance (preferred).
Prior experience in retail merchandising, field operations and customer service (preferred).
A minimum of 1–3 years of experience in a similar profile (preferred).
Experience with tools and troubleshooting mechanical problems.
Ability to read, write and speak fluent English to include technical jargon.

Responsibilities

Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule).
Perform on-call repairs or adjustments to the machine when the machine goes out of order.
New kiosk Installations or swap newer kiosks of machines in the local area.
Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues.
Keep track of inventory for re-stocking machines that are in Kiosk Tech’s possession.
Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.