Kids Daily Program Supervisor

PSIA-AASI Western Region; Waterville Valley (NH); On-site; USD 40,000 - 55,000; Full time

Job summary

PSIA-AASI Western Region in Waterville Valley, NH is seeking a Kids Kamp Supervisor to lead the daily operation of the Kids Kamp program for ages 4–12. You will manage staff, coordinate lesson flow, and ensure a safe, fun learning environment on-snow and indoors.

Responsibilities include recruiting and training instructors, scheduling to meet demand, and partnering with resort operations to maintain high guest satisfaction throughout the season (November through early April).

Qualifications

• Experience leading a program team and coordinating multiple activities
• Ability to recruit, train, and evaluate instructors
• Strong communication with guests and staff in a dynamic setting
• Commitment to safety and high-quality kid-focused learning

Responsibilities

• Oversee daily operations of the Kids Kamp program, including check-in, group organization, lesson flow, and dismissal
• Hire, train, supervise, and evaluate Kids Kamp instructors; provide on-snow coaching
• Coordinate with front desk on cancellations, sales, and day-of operations
• Maintain safety, policy compliance, and weekly safety meetings with staff
• Manage payroll and scheduling; collaborate with co-supervisors and other departments

Skills

Staff leadership

Scheduling

Guest service

On-snow coaching

Communication

Education

PSIA/ AASI Level I Certification

CS1 Certification

Tools

Payroll software

Scheduling software

Job description

Description

Position Overview

The Kids Kamp Supervisor oversees the daily operations of the Kids Kamp program, a full-day ski school experience for beginner to lower-intermediate children ages 4–12. This role is responsible for staff leadership, program execution, guest experience, and on-snow support to ensure a safe, fun, and high-quality learning environment.

Core Responsibilities

Program Operations

• Oversee all daily operations of the Kids Kamp program, including check-in, group organization, lesson flow, and dismissal
• Coordinate lesson assignments and group placements based on age, ability, and staffing
• Create weekly staff schedules and manage labor based on demand & budget
• Coordinate with the front desk and welcome center on cancellations, online lesson sales, and day of lesson sales
• Ensure smooth day-to-day execution across all program areas

Staff Leadership & Development

• Hire, train, supervise, and evaluate Kids Kamp instructors
• Delegate daily work assignments appropriately & effectively
• Provide on-snow coaching based on guest feedback and observed performance
• Partner with the Technical Director to support training initiatives
• Assist with pre-season and in-season staff training
• Foster a positive, team-oriented work environment

Guest Experience

• Positively interact with parents and children throughout the day
• Serve as a point of contact for guest questions, concerns, and issue resolution
• Ensure children are placed appropriately and having a positive experience
• Handle guest concerns professionally and in a timely manner

Safety & Program Quality

• Enforce all Snowsports School and Waterville Valley policies and procedures
• Maintain a safe environment for children in all settings (on-snow and indoor)
• Monitor instructor performance, group control, and attentiveness
• Respond to and manage incidents as they arise
• Conduct weekly safety meetings with staff

On-Snow Support

• Provide real-time support and coaching to instructors during the day
• Step into lessons when needed (coverage, high-demand, or guest issues)
• Maintain visibility across the program to ensure quality and consistency

Administrative & Operational Support

• Manage and respond to email, phone messages, and shared communication channels
• Complete weekly payroll and scheduling accurately and timely
• Assist other Snowsports departments and resort operations as needed (including rentals)
• Help maintain cleanliness and organization of facilities; direct staff to do the same
• Perform additional duties as assigned by management
• Collaborate with co-supervisors to ensure all programs are staffed appropriately
• Consistently manage lesson inventory to ensure staffing levels are appropriate

Decision Authority

• Assign and adjust instructor/group placements throughout the day
• Control staffing levels and weekly schedules
• Address and resolve guest concerns in real time
• Make operational decisions to maintain safe ratios and program quality

Key Qualities for Success

• Strong organizational and leadership skills
• Ability to keep composure under pressure and manage dynamic situations effectively
• Clear and effective communication with staff and guests
• Positive, approachable, and team-oriented leadership style
• Strong problem-solving and decision-making ability

Requirements

PSIA/AASI Level I Certification and Children’s Specialist 1 (CS1) preferred

Minimum 2 Seasons Of Instructing Experience

Prior experience working with children ages 4–12

Strong intermediate to advanced skiing ability

Commitment to full winter season (November through early April)

Availability for full-time schedule (40+ hours/week), including holidays

Physical Requirements

• Ability to work in variable outdoor conditions (snow, cold, wind, rain)
• Ability to stand, kneel, bend, lift, and ski for extended periods
• Ability to lift 25–50 lbs