Kids Kamp Supervisor

Waterville Valley Resort; Waterville Valley (NH); On-site; USD 35,000 - 60,000; Full time

Job summary

Waterville Valley Resort is seeking a Kids Kamp Supervisor to oversee daily operations of the Kids Kamp program, ensuring safety and quality for children ages 4–12. Responsibilities include staff management, program execution, and guest interaction, all while maintaining a fun learning environment.

The ideal candidate will have skiing certification, experience with children, and strong organizational skills. Commitment to full winter season (November through April) is required.

Qualifications

• PSIA/AASI Level I Certification and Children’s Specialist 1 (CS1) preferred.
• Minimum 2 seasons of instructing experience.
• Prior experience working with children ages 4–12.
• Strong intermediate to advanced skiing ability.
• Commitment to full winter season (November through early April).
• Availability for full-time schedule (40+ hours/week), including holidays.

Responsibilities

• Oversee daily operations of the Kids Kamp program including check-in and group organization.
• Hire, train, supervise, and evaluate Kids Kamp instructors.
• Positively interact with parents and children throughout the day.
• Maintain a safe environment for children in all settings.
• Provide real-time support and coaching to instructors.

Skills

Organizational Skills

Leadership Skills

Communication

Problem Solving

Skiing Ability

Education

PSIA/AASI Level I Certification

Children’s Specialist 1 (CS1)

Job description

Job Location: Waterville Valley, NH 03215 | Position Type: Seasonal

Position Overview

The Kids Kamp Supervisor oversees the daily operations of the Kids Kamp program, a full-day ski school experience for beginner to lower-intermediate children ages 4–12. This role is responsible for staff leadership, program execution, guest experience, and on‑snow support to ensure a safe, fun, and high-quality learning environment.

Core Responsibilities

Program Operations

• Oversee all daily operations of the Kids Kamp program, including check‑in, group organization, lesson flow, and dismissal.
• Coordinate lesson assignments and group placements based on age, ability, and staffing.
• Create weekly staff schedules and manage labor based on demand and budget.
• Coordinate with the front desk and welcome center on cancellations, online lesson sales, and day‑of lesson sales.
• Ensure smooth day‑to‑day execution across all program areas.

Staff Leadership & Development

• Hire, train, supervise, and evaluate Kids Kamp instructors.
• Delegate daily work assignments appropriately and effectively.
• Provide on‑snow coaching based on guest feedback and observed performance.
• Partner with the Technical Director to support training initiatives.
• Assist with pre‑season and in‑season staff training.
• Foster a positive, team‑oriented work environment.

Guest Experience

• Positively interact with parents and children throughout the day.
• Serve as a point of contact for guest questions, concerns, and issue resolution.
• Ensure children are placed appropriately and having a positive experience.
• Handle guest concerns professionally and in a timely manner.

Safety & Program Quality

• Enforce all Snowsports School and Waterville Valley policies and procedures.
• Maintain a safe environment for children in all settings (on‑snow and indoor).
• Monitor instructor performance, group control, and attentiveness.
• Respond to and manage incidents as they arise.
• Conduct weekly safety meetings with staff.

On‑Snow Support

• Provide real‑time support and coaching to instructors during the day.
• Step into lessons when needed (coverage, high‑demand, or guest issues).
• Maintain visibility across the program to ensure quality and consistency.

Administrative & Operational Support

• Manage and respond to email, phone messages, and shared communication channels.
• Complete weekly payroll and scheduling accurately and timely.
• Assist other Snowsports departments and resort operations as needed (including rentals).
• Help maintain cleanliness and organization of facilities; direct staff to do the same.
• Perform additional duties as assigned by management.
• Collaborate with co‑supervisors to ensure all programs are staffed appropriately.
• Consistently manage lesson inventory to ensure staffing levels are appropriate.

Decision Authority

• Assign and adjust instructor/group placements throughout the day.
• Control staffing levels and weekly schedules.
• Address and resolve guest concerns in real time.
• Make operational decisions to maintain safe ratios and program quality.

Key Qualities for Success

• Strong organizational and leadership skills.
• Ability to keep composure under pressure and manage dynamic situations effectively.
• Clear and effective communication with staff and guests.
• Positive, approachable, and team‑oriented leadership style.
• Strong problem‑solving and decision‑making ability.

Requirements

• PSIA/AASI Level I Certification and Children’s Specialist 1 (CS1) preferred.
• Minimum 2 seasons of instructing experience.
• Prior experience working with children ages 4–12.
• Strong intermediate to advanced skiing ability.
• Commitment to full winter season (November through early April).
• Availability for full‑time schedule (40+ hours/week), including holidays.

Physical Requirements

• Ability to work in variable outdoor conditions (snow, cold, wind, rain).
• Ability to stand, kneel, bend, lift, and ski for extended periods.
• Ability to lift 25–50 lbs.