Kickback Host

Drury Hotels Company, LLC; Kentucky; On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus

Hotel discounts

Free room nights

Medical/dental/vision

401(k) match

Paid time off

Job summary

Drury Hotels is hiring at the Franklin property to join a team focused on hospitality excellence. You will help deliver the 5:30 Kickback and ensure clean, inviting spaces, while upholding food safety and stock levels.

The role emphasizes friendly guest service, knowledge of the hotel and area, and a welcoming atmosphere across the lobby and kitchen. A strong team culture and opportunities for growth are highlighted.

Qualifications

• Knowledge of hotel accommodations, the community, and hotel services
• Ability to conduct accurate inventory of food items and calculate order levels
• Warm and friendly manner in communicating with guests and creating a happy, comfortable, relaxing atmosphere
• Ability to speak and receive direction (written and verbal direction) in English

Responsibilities

• Make our complimentary 5:30 p.m. Kickback “happy hour” … well, happy for our guests.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Oversee the 5:30 Kickback for guests through food preparation and with clean-up.
• See to it that the kitchen and lobby area are clean and well organized.
• Ensure that food safety standards are met and that supplies are fully stocked at appropriate levels.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Answer guest’s questions using your knowledge of the hotel, area, and events.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

Skills

Knowledge of hotel accommodations

Inventory management

Customer service orientation

English proficiency

Job description

PAYS UP TO $18.38hr! Property Location: Drury Inn & Suites - 3320 Village Drive , Franklin, Ohio 45005

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

• Make our complimentary 5:30 p.m. Kickback “happy hour” … well, happy for our guests.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Oversee the 5:30 Kickback for guests through food preparation and with clean-up.
• See to it that the kitchen and lobby area are clean and well organized.
• Ensure that food safety standards are met and that supplies are fully stocked at appropriate levels.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Answer guest’s questions using your knowledge of the hotel, area, and events.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels. We seek friendly, energetic communicators with these qualifications.

• Knowledge of hotel accommodations, the community. and hotel services
• Ability to conduct accurate inventory of food items and calculate order levels
• Warm and friendly manner in communicating with guests and creating a happy, comfortable, relaxing atmosphere
• Ability to speak and receive direction (written and verbal direction) in English

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

EOE Explore Our Culture