Kickback Host

Drury Hotels Company, LLC; Phoenix, Tempe (AZ, AZ); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Quarterly bonuses up to $3,200/year

Flexible scheduling

Hotel discounts

Job summary

Drury Hotels Company, LLC in Phoenix, AZ is seeking friendly hospitality team members to ensure exceptional guest experiences at our busy property.

We offer incentives such as quarterly bonuses up to $3,200/year, flexible scheduling, paid time off, hotel discounts and free room nights, plus career growth through mentorship and training. Join a nationwide family of 6,100+ team members across 150 hotels.

Qualifications

• Knowledge of hotel services and guest needs.
• Ability to conduct accurate inventory of food items and calculate order levels.
• Warm, friendly communication with guests and teammates.
• Ability to understand and follow English directions and policies.

Responsibilities

• Assist in kitchen and lobby areas to maintain cleanliness and organization.
• Support guest experiences by ensuring a welcoming atmosphere.
• Oversee the 5:30 Kickback and related guest service activities.
• Maintain food safety standards and stocked supplies.
• Answer guest questions with area and event knowledge.

Skills

Guest service

Inventory control

English communication

Positive attitude

Tools

Food safety basics

Job description

Property Location: 1780 W. Ranch Road - Phoenix, Arizona 85284

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

• Make our complimentary 5:30 p.m. Kickback “happy hour” … well, happy for our guests.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Oversee the 5:30 Kickback for guests through food preparation and with clean-up.
• See to it that the kitchen and lobby area are clean and well organized.
• Ensure that food safety standards are met and that supplies are fully stocked at appropriate levels.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Answer guest’s questions using your knowledge of the hotel, area, and events.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels. We seek friendly, energetic communicators with these qualifications.

• Knowledge of hotel accommodations, the community. and hotel services
• Ability to conduct accurate inventory of food items and calculate order levels
• Warm and friendly manner in communicating with guests and creating a happy, comfortable, relaxing atmosphere
• Ability to speak and receive direction (written and verbal direction) in English
• Rise. Shine. Work Happy.

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

EOE Explore Our Culture