Keys Dispatch Coordinator – Hybrid

Location Services; Indianapolis (IN); Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Pet insurance

Job summary

Location Services in Indianapolis, IN, is seeking a Keys Representative (Hybrid) to coordinate locksmith dispatches and manage vendor relations. You will handle customer requests, communicate with clients and vendors, and ensure timely service delivery.

This full-time role requires an associate degree or equivalent, at least one year in customer service, and proficiency with Microsoft Office. Evening or weekend work may be required in a fast-paced environment.

Qualifications

• Associate degree or equivalent from two-year college or technical school.
• At least 1 year of customer service, customer service and/or administration in any office related industry.
• Phone experience required, must be able to answer and complete multiple phone lines.
• Working with Microsoft Office, Word, Excel, PowerPoint and Outlook experience.

Responsibilities

• Coordinate Key Operations: Receive and process customer requests for key services.
• Serve as the main liaison between the organization and its assigned clients/Vendors.
• Monitor the status of ongoing jobs and adjust schedules as needed to ensure timely completion.
• Identify client needs and ensure timely resolution of issues or concerns.
• Build, maintain, and strengthen long-term relationships with key vendors.
• Maintain accurate records of ordered, cut, or pending keys including details of services keys ordered, date of completion, and customer interactions.

Skills

Customer service

Phone experience

Communication

Education

Associate degree or equivalent

Tools

Microsoft Office

Job description

Location Services in Indianapolis, IN, is seeking a Keys Representative (Hybrid) to coordinate locksmith dispatches and manage vendor relations. You will handle customer requests, communicate with clients and vendors, and ensure timely service delivery.

This full-time role requires an associate degree or equivalent, at least one year in customer service, and proficiency with Microsoft Office. Evening or weekend work may be required in a fast-paced environment.