Keyholder & Store Leader — Sales & Service

Marc Jacobs; Burlington (MA); Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

PerkSpot discounts

401k matching

Job summary

Marc Jacobs International in Burlington, MA seeks a keyholder to support daily store operations, lead opening and closing duties, safeguard merchandise, handle cash, and assist the management team in their absence.

The role emphasizes delivering exceptional service, clienteling, and achieving sales KPIs while maintaining a guest-ready environment and sharing product knowledge across Marc Jacobs Universe.

Qualifications

• 3+ years’ experience in a retail setting.
• Flexibility to work retail schedules inclusive of evenings, weekends, and holidays as needed.
• Excellent verbal and written communication, and strong interpersonal abilities.

Responsibilities

• De-escalate conflicts and ensure customer satisfaction.
• Consistently achieve or exceed individual & store sales and other commercial KPIs.
• Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves.
• Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge.
• Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business.
• Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars.
• Capture client data by cultivating new and existing client relationships.
• Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries.
• Foster a culture of collaboration and open communication with colleagues and management.
• Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management.
• Ensure both the sales floor and stockroom are well-organized.
• Execute opening and closing duties.
• Maintain the physical security of the establishment and protect valuable assets.
• Provide leadership support and help run the store when managers are unavailable.
• Support the maintenance and organization of the stockroom.
• Process sales transactions accurately and manage cash handling procedures.
• Prepare bank deposits and reconcile cash registers at the end of the day.

Skills

Retail experience

Customer service

Communication

Leadership

Cash handling

Problem solving

Sales-driven

Tools

POS systems

Job description

Marc Jacobs International in Burlington, MA seeks a keyholder to support daily store operations, lead opening and closing duties, safeguard merchandise, handle cash, and assist the management team in their absence.

The role emphasizes delivering exceptional service, clienteling, and achieving sales KPIs while maintaining a guest-ready environment and sharing product knowledge across Marc Jacobs Universe.