Keyholder (Part-time)

The Normal Brand; West Des Moines (IA); On-site; USD 16,531 - 22,041; Part time

Job summary

The Normal Brand is seeking a friendly, driven Keyholder for our West Des Moines store in Jordan Creek Mall. This part-time role supports the Store Manager, leads a team, and aims to deliver a fun, clean, and high-energy shopping experience.

Responsibilities include coaching staff on product knowledge, maintaining store standards, overseeing daily operations, and ensuring inventory integrity. Flexible availability, including nights, weekends, and holidays, is required, with 10–20 hours weekly at

Qualifications

• Eager to learn through feedback and solve problems in a fast-paced environment.
• Hard working, team player, and goal oriented.
• People person - approachable, friendly.
• Team player, goal oriented, and positive.
• Inventory integrity
• Ability to adapt quickly to new systems and processes.
• Flexible availability, nights, weekends and holidays.
• 10-20 hours a week to maintain part-time status, up to 30 hours during peak business.

Responsibilities

• Inspire and lead team to deliver an excellent customer experience and revenue.
• Monitor sell through on sales floor and replenish as needed.
• Maintain a clean store and merchandise to Normal standards.
• Educate and train team on product knowledge.
• Support Assistant Store Manager and Store Manager on initiatives.
• Promote a safe and clean environment for customers and staff.
• Embrace an environment that is respectful in communication.
• Responsible for securing store.

Skills

Retail leadership

Customer service

Team player

Flexible availability

Problem solving

Inventory control

Tools

Shopify

Job description

Overview

The Normal Brand is a fast-growing apparel company that sells clothing and accessories online and in over 600 stores in the US. Our retail brick-and-mortar store in West Des Moines is located in the Jordan Creek Mall and we are seeking a hard-working, personable, goal-oriented Keyholder. The store is an experience where a clean, enjoyable, and fun environment is of utmost importance.

Responsibilities

• Our goal is to make peoples’ day better, sell clothes, and have FUN!
• Inspire and lead team to deliver an excellent customer experience and revenue
• Facilitate retail sales and suggestive sell to maximize revenue
• Encourage suggestive selling to maximize revenue
• Monitor sell through on sales floor and replenish as needed
• Maintain a clean store and merchandise to Normal standards
• Educate and train team on product knowledge
• Support Assistant Store Manager and Store Manager on initiatives
• Promote a safe and clean environment for customers and staff
• Embrace an environment that is respectful in communication
• Responsible for securing store

Requirements

• Eager to learn through feedback and solve problems in a fast-paced environment
• Hard working, team player, and goal oriented
• People person - approachable, friendly
• Team player, goal oriented, and positive
• Inventory integrity
• Ability to adapt quickly to new systems and processes
• Flexible availability, nights, weekends and holidays
• 10-20 hours a week to maintain part-time status, up to 30 hours during peak business

What will make you stand out

• 2+ years of retail management experience
• Fashion/apparel industry experience
• Passion for making people happy
• Proficiency with Shopify and Shopify POS
• Strong integrity
• Excellent fashion sense
• Self- awareness
• Humble, Hungry, and Smart