Keyholder: Lead & Elevate a Travel Retail Team

Away; Nashville (TN); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off (PTO)

Product discounts

Volunteer opportunities

Job summary

Away is hiring a Keyholder for the 12 South team in Nashville. You will deliver exceptional customer service, foster a personalized shopping experience, and help drive store operations and performance. You will lead a team, onboard new hires, and coach staff to meet sales and service standards.

Full-time role requires open weekend availability and shifts, with emphasis on customer engagement, teamwork, and program execution at the store level. Eligible for incentive plans and benefits.

Qualifications

• Experience leading in retail, customer service, or hospitality.
• Strong communication and coaching skills.
• Ability to train and guide a team.
• Reliable and collaborative.
• Physical ability to lift up to 25 pounds and stand for long periods.

Responsibilities

• Deliver best-in-class, exceptional customer service to every person, every time.
• Create a personalized and memorable experience for each customer.
• Own the in-store processes and operations for the store.
• Meet KPIs and sales goals while supporting overall store success.
• Lead, support, and guide a team of retail associates.
• Assist with onboarding new hires to meet customer experience standards.
• Coach team members to support development and store operations.
• Partner with store management to support marketing events and programming.

Skills

Retail leadership

Customer service

Communication

Team coaching

Reliability

Physical stamina

Job description

Away is hiring a Keyholder for the 12 South team in Nashville. You will deliver exceptional customer service, foster a personalized shopping experience, and help drive store operations and performance. You will lead a team, onboard new hires, and coach staff to meet sales and service standards.

Full-time role requires open weekend availability and shifts, with emphasis on customer engagement, teamwork, and program execution at the store level. Eligible for incentive plans and benefits.