Keyholder: Inspire Service & Store Leadership

The Estée Lauder Companies Inc.; San Marcos (CA); On-site; USD 50,517,000 - 84,185,000; Full time

Benefits offered by this job

Health insurance

Wellness programs

Retirement plan

Paid leave

Education programs

Paid holidays

Job summary

The Estée Lauder Companies Inc. is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager in delivering outstanding customer service and smooth store operations.

You will coach the sales team, model the brand standards, and handle cash reconciliations and opening/closing duties on a rotating schedule. This role requires retail experience, flexibility for days, nights, weekends, and special events, plus the ability to work with point‑of‑sale software.

Qualifications

• Proven retail experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• Previous retail operations experience including cash reconciliation and opening and closing the store is desirable
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Responsibilities

• Lead by example to deliver inspirational, authentic and personalized customer service
• Assist Store Manager and Assistant Manager to ensure smooth store operations
• Carry out essential start and end of day cash reconciliation
• Open and close the store on a rotating schedule
• Support the team during events and peak periods

Skills

Retail experience

Customer service

Cash handling

Supervisory experience

Flexible hours

POS software

Work eligibility

Job description

The Estée Lauder Companies Inc. is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager in delivering outstanding customer service and smooth store operations.

You will coach the sales team, model the brand standards, and handle cash reconciliations and opening/closing duties on a rotating schedule. This role requires retail experience, flexibility for days, nights, weekends, and special events, plus the ability to work with point‑of‑sale software.