Keyholder (Full-Time)

Sezane; San Francisco (CA); On-site; USD 31,684 - 42,705; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Sézane in San Francisco is seeking a proactive Keyholder to place the customer first, deliver a personalized welcome, and provide outstanding service on the floor and across the omnichannel path.

You will lead and empower the team daily, model the brand standards, train new staff, coordinate product knowledge, and collaborate with Managers to drive a positive, high-energy store environment that inspires customers and teammates alike.

Responsibilities

• Make the customer the priority of the Apartment.
• Guarantee a personalized welcome to all our customers and optimal customer service.
• Show proactivity, expertise, and passion.
• Direct solutions for both Apartment and web (omnichannel approach).
• Use the various Sézane & Octobre communication channels to develop your product knowledge.
• Share your product knowledge and sales techniques with educational skills to both customers and team members.
• Provide recommendations and constructive suggestions to Managers based on your knowledge, customer needs, your expertise, and team insights.
• Ensure quality concierge service by following the relevant procedures.
• Have a comprehensive view of the floor to ensure an optimal customer experience.
• Be available to all team members through your presence on the floor.
• Lead and empower teams on a daily basis.
• Communicate information necessary for business activities.
• Promote cooperation within the team and between Managers.
• Create group cohesion and mutual support.
• Manage your team by motivating them and creating a positive and harmonious work environment.
• Generate enthusiasm and passion through team activities, morning briefings, and information sharing.
• Train new team members.
• Embody your role as a frontline manager by sharing team members' questions with the Managers.
• Ensure teams properly embody the brand (Dress code/Attitude).
• Maintain the Apartment's appearance.
• Participate in new collection implementation and training.
• Ensure merchandising standards are maintained throughout the day.
• Follow fashion trends and monitor competitors.
• Plan and organize store activity (daily schedule).
• Master Sézane policies, standards, and procedures.
• Apply and enforce operational processes, particularly point of sale management (opening and closing).
• Manage specific processes (returns, exchanges, order pick-ups).
• Train team members on point of sale use, related procedures, and best practices to offer the best Customer Experience.
• Ensure the safety of people and property.
• Prevent inventory shrinkage.
• Passionate about retail, you are committed to satisfying your customers through your sense of service and generosity.
• Through your demeanor and proactivity, you are a conductor in the field and enjoy guiding your team by example.
• You are skilled at supporting and developing your team members to ensure optimal customer service.
• You are an agile person with a dynamic personality to successfully carry out all these missions.

Job description

Keyholder Responsibilities

• Make the customer the priority of the Apartment;
• Guarantee a personalized welcome to all our customers and optimal customer service;
• Show proactivity, expertise, and passion;
• Direct solutions for both Apartment and web (omnichannel approach);
• Use the various Sézane & Octobre communication channels to develop your product knowledge;
• Share your product knowledge and sales techniques with educational skills to both customers and team members;
• Provide recommendations and constructive suggestions to Managers based on your knowledge, customer needs, your expertise, and team insights;
• Ensure quality concierge service by following the relevant procedures.
• Have a comprehensive view of the floor to ensure an optimal customer experience;
• Be available to all team members through your presence on the floor;
• Lead and empower teams on a daily basis;
• Communicate information necessary for business activities;
• Promote cooperation within the team and between Managers;
• Create group cohesion and mutual support;
• Manage your team by motivating them and creating a positive and harmonious work environment;
• Generate enthusiasm and passion through team activities, morning briefings, and information sharing;
• Train new team members;
• Embody your role as a frontline manager by sharing team members' questions with the Managers.
• Ensure teams properly embody the brand (Dress code/Attitude);
• Maintain the Apartment's appearance;
• Participate in new collection implementation and training;
• Ensure merchandising standards are maintained throughout the day;
• Follow fashion trends and monitor competitors.
• Plan and organize store activity (daily schedule);
• Master Sézane policies, standards, and procedures;
• Apply and enforce operational processes, particularly point of sale management (opening and closing);
• Manage specific processes (returns, exchanges, order pick‑ups);
• Train team members on point of sale use, related procedures, and best practices to offer the best Customer Experience;
• Ensure the safety of people and property;
• Prevent inventory shrinkage.
• Passionate about retail, you are committed to satisfying your customers through your sense of service and generosity.
• Through your demeanor and proactivity, you are a conductor in the field and enjoy guiding your team by example.
• You are skilled at supporting and developing your team members to ensure optimal customer service.
• You are an agile person with a dynamic personality to successfully carry out all these missions.

$27 per hour

Plus competitive benefits package

Sézane recruits and values all talents, whatever your gender, age, nationality, culture, religious beliefs or sexual orientation.