Keyholder (Full-time)

S; New York (NY); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Benefits package

Job summary

Sézane is seeking a proactive Keyholder for the Upper East Side boutique in New York, responsible for delivering a superior customer experience and smooth store operations. You will lead on-floor teams, maintain brand standards, and ensure a welcoming environment that reflects Sézane’s style and values.

You’ll drive sales through product knowledge, teamwork, and hands-on coaching, while collaborating with managers to optimize daily activities and guest service, with a competitive hourly rate.

Qualifications

• Minimum retail experience in a fast-paced environment.
• Proven ability to lead and motivate a frontline team.
• Excellent customer service and communication skills.
• Strong organizational and multitasking capabilities.

Responsibilities

• Deliver a unique customer experience on the shop floor and in-app interactions.
• Lead and empower team members; support managers with daily operations.
• Maintain brand image, merchandising standards and store presentation.
• Oversee store operations including opening/closing and POS procedures.
• Provide product knowledge and coaching to customers and colleagues.

Skills

Retail experience

Team leadership

Customer service

Communication skills

Multitasking

Tools

POS system

Job description

"I’ve had the joy of building Sézane alongside you - the first French fashion brand born online, rooted in quality, creativity, and intention.

To tell the story of Sézane is to retrace more than 20 years of defining adventures and bold decisions: choosing to do things differently, choosing people, choosing to act, and above all, choosing to trust in one’s convictions - even when that means rethinking what we thought we knew.

Sézane is more than a fashion brand. It’s a story of life - mine, yours, and all those who shape it every day." - Morgane Sezalory, Founder & CEO.

To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be.

Care to imagine what comes next with us? We can't wait to hear from you!

We are seeking the talents of a Keyholder to contribute to the next chapter of Sézane’s journey. The position is based in Upper East Side in New York, NY.

Your missions will be the following:

Ensuring a Unique Customer Experience Within Your Appartement

• Make the customer the priority of the Appartement ;
• Guarantee a personalized welcome to all our customers and optimal customer service ;
• Show proactivity, expertise, and passion ;
• Direct solutions for both Appartement and web (omnichannel approach) ;
• Use the various Sézane & Octobre communication channels to develop your product knowledge ;
• Share your product knowledge and sales techniques with educational skills to both customers and team members ;
• Provide recommendations and constructive suggestions to Managers based on your knowledge, customer needs, your expertise, and team insights ;
• Ensure quality concierge service by following the relevant procedures.
  
  

Being The Manager's Ambassador

• Have a comprehensive view of the floor to ensure an optimal customer experience ;
• Be available to all team members through your presence on the floor ;
• Lead and empower teams on a daily basis ;
• Communicate information necessary for business activities ;
• Promote cooperation within the team and between Managers ;
• Create group cohesion and mutual support ;
• Manage your team by motivating them and creating a positive and harmonious work environment ;
• Generate enthusiasm and passion through team activities, morning briefings, and information sharing ;
• Train new team members ;
• Embody your role as a frontline manager by sharing team members' questions with the Managers.
  
  

Ensuring The Brand Image

• Ensure teams properly embody the brand (Dress code/Attitude) ;
• Maintain the Appartement's appearance ;
• Participate in new collection implementation and training ;
• Ensure merchandising standards are maintained throughout the day ;
• Follow fashion trends and monitor competitors.
  
  

Ensuring Operations And Efficiency

• Plan and organize store activity (daily schedule) ;
• Master Sézane policies, standards, and procedures ;
• Apply and enforce operational processes, particularly point of sale management (opening and closing) ;
• Manage specific processes (returns, exchanges, order pick-ups) ;
• Train team members on point of sale use, related procedures, and best practices to offer the best Customer Experience ;
• Ensure the safety of people and property ;
• Prevent inventory shrinkage.

• Passionate about retail, you are committed to satisfying your customers through your sense of service and generosity;

• Through your demeanor and proactivity, you are a conductor in the field and enjoy guiding your team by example;

• You are skilled at supporting and developing your team members to ensure optimal customer service;

• You are an agile person with a dynamic personality to successfully carry out all these missions.

$27 per hour

Plus a competitive benefits package

Sézane recruits and values all talents, whatever your gender, age, nationality, culture,

religious beliefs or sexual orientation.

If this role and Sézane speaks to you, apply now !