Keyholder (Full-Time)

Sézane; Boston (MA); On-site; USD 30,686 - 43,704; Part time

Benefits offered by this job

Competitive benefits package

Pay of $27 per hour

Job summary

Sézane is searching for a Keyholder to join their team in Seaport, Boston, MA. The role involves ensuring an exceptional customer experience, leading and empowering the team, and maintaining the brand's image.

The candidate should be passionate about retail, skilled in customer service, and capable of managing store operations effectively. A competitive benefits package is included, along with a pay of $27 per hour.

Qualifications

• Experience in retail and customer service.
• Ability to lead and develop team members.
• Strong communication and interpersonal skills.

Responsibilities

• Ensure a unique customer experience in the store.
• Lead and empower team members daily.
• Maintain the brand's image and store appearance.
• Manage store operations and efficiency.

Skills

Passionate about retail

Team leadership

Customer service skills

Dynamic personality

Job description

We are seeking the talents of a Keyholder to contribute to the next chapter of Sézane's journey. The position is based in Seaport in Boston, MA.

Ensuring a Unique Customer Experience Within Your Appartement

• Make the customer the priority of the Appartement.
• Guarantee a personalized welcome to all customers and optimal customer service.
• Show proactivity, expertise, and passion.
• Direct solutions for both Appartement and web (omnichannel approach).
• Use the various Sézane & Octobre communication channels to develop product knowledge.
• Share product knowledge and sales techniques with educational skills to both customers and team members.
• Provide recommendations and constructive suggestions to Managers based on knowledge, customer needs, expertise, and team insights.
• Ensure quality concierge service by following the relevant procedures.

Being the Manager's Ambassador

• Have a comprehensive view of the floor to ensure an optimal customer experience.
• Be available to all team members through presence on the floor.
• Lead and empower teams on a daily basis.
• Communicate information necessary for business activities.
• Promote cooperation within the team and between Managers.
• Create group cohesion and mutual support.
• Manage the team by motivating them and creating a positive and harmonious work environment.
• Generate enthusiasm and passion through team activities, morning briefings, and information sharing.
• Train new team members.
• Embody the role as a frontline manager by sharing team members' questions with the Managers.

Ensuring the Brand Image

• Ensure teams properly embody the brand (dress code/attitude).
• Maintain the Appartement's appearance.
• Participate in new collection implementation and training.
• Ensure merchandising standards are maintained throughout the day.
• Follow fashion trends and monitor competitors.

Ensuring Operations and Efficiency

• Plan and organize store activity (daily schedule).
• Master Sézane policies, standards, and procedures.
• Apply and enforce operational processes, particularly point-of-sale management (opening and closing).
• Manage specific processes (returns, exchanges, order pick‑ups).
• Train team members on point-of-sale use, related procedures, and best practices to offer the best Customer Experience.
• Ensure the safety of people and property.
• Prevent inventory shrinkage.

Requirements

• Passionate about retail, committed to satisfying customers through a sense of service and generosity.
• Conductor in the field with a demeanor and proactivity that enjoy guiding a team by example.
• Skilled at supporting and developing team members to ensure optimal customer service.
• Agile with a dynamic personality to successfully carry out all missions.

Benefits

• $27 per hour.
• Competitive benefits package.

Sézane recruits and values all talents, whatever your gender, age, nationality, culture, religious beliefs or sexual orientation.