Keyholder (Full-time)

Sézane; New York (NY); On-site; USD 30,686 - 43,704; Full time

Benefits offered by this job

Competitive benefits package

Job summary

A popular retail brand located in NoLita, New York, is seeking a Keyholder to enhance customer experience and lead the team. Your role will involve prioritizing customer interactions, training team members, and ensuring a strong brand image. We value passion for retail and the ability to motivate and guide teams. Compensation is $27/hour with a competitive benefits package, offering a vibrant work environment where you can make a significant impact.

Qualifications

• Passionate about retail and committed to satisfying customers.
• Skilled at supporting and developing team members.
• Agile and dynamic to carry out all responsibilities.

Responsibilities

• Prioritize customer experience in the appartement.
• Lead and empower teams on a daily basis.
• Ensure teams embody the brand image.
• Plan and organize store activity.

Skills

Customer service

Team leadership

Communication skills

Retail knowledge

Job description

Job Title: Keyholder

Location: NoLita in New York, NY

Responsibilities

Ensuring a Unique Customer Experience Within Your Appartement

• Prioritize the customer experience in the appartement;
• Guarantee a personalized welcome to all customers and optimal customer service;
• Demonstrate proactivity, expertise, and passion;
• Direct solutions for both the appartement and web (omnichannel approach);
• Utilize the various Sézane & Octobre communication channels to deepen product knowledge;
• Share product knowledge and sales techniques with educational skills to both customers and team members;
• Provide recommendations and constructive suggestions to Managers based on your knowledge, customer needs, and team insights;
• Ensure quality concierge service by following the relevant procedures.

Being the Manager's Ambassador

• Maintain a comprehensive view of the floor to ensure an optimal customer experience;
• Be available to all team members through your presence on the floor;
• Lead and empower teams on a daily basis;
• Communicate information necessary for business activities;
• Promote cooperation within the team and between Managers;
• Create group cohesion and mutual support;
• Motivate and positively influence the work environment;
• Generate enthusiasm and passion through team activities, morning briefings, and information sharing;
• Train new team members;
• Share team members' questions and concerns with the Managers.

Ensuring the Brand Image

• Ensure teams properly embody the brand (dress code/attitude);
• Maintain the appartement's appearance;
• Participate in new collection implementation and training;
• Ensure merchandising standards are maintained throughout the day;
• Follow fashion trends and monitor competitors.

Ensuring Operations and Efficiency

• Plan and organize store activity (daily schedule);
• Master Sézane policies, standards, and procedures;
• Apply and enforce operational processes, especially point of sale management (opening and closing);
• Manage specific processes (returns, exchanges, order pick‑ups);
• Train team members on point of sale use, related procedures, and best practices to provide the best customer experience;
• Ensure the safety of people and property;
• Prevent inventory shrinkage.

Qualifications

• Passionate about retail and committed to satisfying customers with a sense of service and generosity;
• Conductor in the field, enjoying guiding the team by example through demeanor and proactivity;
• Skilled at supporting and developing team members to ensure optimal customer service;
• Agile with a dynamic personality to successfully carry out all responsibilities.

Compensation: $27/hour

Competitive benefits package

Sézane recruits and values all talents, whatever your gender, age, nationality, culture, religious beliefs or sexual orientation.

If this role and Sézane speaks to you, apply now!