Keyholder (Full-Time)

Sezane; Boston (MA); On-site; USD 30,686 - 43,704; Part time

Benefits offered by this job

Competitive benefits package

Job summary

Sezane is seeking a passionate Keyholder for its location in Boston, MA. The role involves ensuring a unique customer experience, leading a dynamic team, and maintaining the brand image through operational efficiency.

The ideal candidate will support team development, embody the brand values, and manage daily store activities. A commitment to customer service and proactive approach are essential for success in this position.

Offering competitive pay at $27 per hour plus benefits.

Qualifications

• Passionate about retail and committed to customer satisfaction.
• Skilled at supporting and developing team members for optimal service.
• Agile and dynamic personality for effective mission execution.

Responsibilities

• Ensure a unique customer experience within the store.
• Lead and empower team members through daily interactions.
• Maintain brand image and merchandising standards.
• Plan and organize store activities and operational processes.

Skills

Customer service orientation

Team leadership

Proactivity

Dynamic personality

Job description

We are seeking the talents of a Keyholder to contribute to the next chapter of Sézane’s journey. The position is based in Seaport in Boston, MA.

Your missions will be the following:

Ensuring a Unique Customer Experience Within Your Appartement

• Make the customer the priority of the Appartement ;
• Guarantee a personalized welcome to all our customers and optimal customer service ;
• Show proactivity, expertise, and passion ;
• Direct solutions for both Appartement and web (omnichannel approach) ;
• Use the various Sézane & Octobre communication channels to develop your product knowledge ;
• Share your product knowledge and sales techniques with educational skills to both customers and team members ;
• Provide recommendations and constructive suggestions to Managers based on your knowledge, customer needs, your expertise, and team insights ;
• Ensure quality concierge service by following the relevant procedures.

Being The Manager's Ambassador

• Have a comprehensive view of the floor to ensure an optimal customer experience ;
• Be available to all team members through your presence on the floor ;
• Lead and empower teams on a daily basis ;
• Communicate information necessary for business activities ;
• Promote cooperation within the team and between Managers ;
• Create group cohesion and mutual support ;
• Manage your team by motivating them and creating a positive and harmonious work environment ;
• Generate enthusiasm and passion through team activities, morning briefings, and information sharing ;
• Train new team members ;
• Embody your role as a frontline manager by sharing team members’ questions with the Managers.

Ensuring The Brand Image

• Ensure teams properly embody the brand (Dress code/Attitude) ;
• Maintain the Appartement's appearance ;
• Participate in new collection implementation and training ;
• Ensure merchandising standards are maintained throughout the day ;
• Follow fashion trends and monitor competitors.

Ensuring Operations And Efficiency

• Plan and organize store activity (daily schedule) ;
• Master Sézane policies, standards, and procedures ;
• Apply and enforce operational processes, particularly point of sale management (opening and closing) ;
• Manage specific processes (returns, exchanges, order pick-ups) ;
• Train team members on point of sale use, related procedures, and best practices to offer the best Customer Experience ;
• Ensure the safety of people and property ;
• Prevent inventory shrinkage.

• Passionate about retail, you are committed to satisfying your customers through your sense of service and generosity

• Through your demeanor and proactivity, you are a conductor in the field and enjoy guiding your team by example

• You are skilled at supporting and developing your team members to ensure optimal customer service

• You are an agile person with a dynamic personality to successfully carry out all these missions

$27 per hour

Plus a competitive benefits package

Sézane recruits and values all talents, whatever your gender, age, nationality, culture, religious beliefs or sexual orientation.