Keyholder

Lilly Pulitzer; Mashpee (MA); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Healthcare

Retirement savings

Paid time off

Product discounts

Job summary

Lilly Pulitzer in Mashpee, MA is seeking a Part-time Keyholder to support daily store operations, drive sales, and deliver outstanding guest experiences while upholding brand standards. This role emphasizes client focus, team collaboration, and attentiveness to store presentation.

You will assist with opening and closing, manage cash per procedures, and ensure adherence to Lilly Pulitzer visual/operational guidelines while maintaining the brand’s casual-glamour vibe.

Qualifications

• Prior supervisory experience in fashion or retail preferred.
• Ability to effectively communicate with clients, colleagues, and management.
• Excellent problem solving and decision-making skills.
• Must be able to lift up to 20 pounds and be on your feet during shifts.

Responsibilities

• Assist with opening and closing the store.
• Drive sales by delivering exceptional client experience and supporting the sales team.
• Maintain Lilly Pulitzer’s visual and operational standards.
• Safeguard the assets of the store and manage cash per procedures.
• Positively resolve client-related issues or escalate to management when needed.
• Collaborate with team to ensure smooth daily operations, including during peak times.

Skills

Customer service

Sales

Cash handling

Communication

Tech proficiency

Tools

XStore

Tulip

Job description

Lilly PulitzerJob Type:RegularBrand StrategyOur Brand mission is to inspire confidence and optimism, inviting everyone to shine bright and stand out.Our Brand vision statement is: “Create Your Sunshine, A Resort State of Mind”.Our Brand Equities are: Casual Glamour, Sunny & Spirited, and Charmingly Disarming.Job DescriptionAbout the PositionThe Keyholder is responsible for assisting with the daily operations of the Lilly Pulitzer retail store. This includes sales, client experience, and safeguarding the assets of the store.A day in the life…Understand the overall concept of Lilly Pulitzer, including the lifestyle, the client, the merchandise, and the heritage.Understand and embrace the Core Values and Core Leadership Qualities set forth by Lilly Pulitzer.Drive sales goals by providing exceptional client experience and supporting sales team by actively focusing on clients.Demonstrate Lilly Pulitzer selling culture and ensure client experience.Maintain accuracy in cash transaction management according to operating procedures.Responsible for the opening and closing of the retail store.Act as an elevated team member, exercising decision-making and multitasking capabilities while prioritizing service.Positively resolve client-related issues as they arise or escalate to store management, when necessary.Provide continuous feedback to store management team on store selling opportunities and successes.Maintain the Lilly Pulitzer’s visual and operational standards as set by the Visual and Retail Operations teams.Safeguard the assets of the store.Qualifications for the PositionPrior supervisory experience in the fashion or retail industry preferred.Ability to effectively communicate with clients, colleagues, and management.Excellent problem solving and decision-making skills.Proficiency in Microsoft & Apple technology.Ability to multi-task in a fast-paced environment.Prior knowledge of XStore and Tulip a plus.Must be able to lift up to 20 pounds.Ability to be on your feet and maneuver around the store during shift hours.A Little More to Know…This position is classified as a part-time, hourly, non-exempt position.This position is based In-Store at our Lilly Pulitzer Retail Location.Given the seasonality of the business, this position may require flexible working hours, including nights, weekends, and holidays.This position is expected to collaborate effectively with other individuals in alignment with our Core Values and Core Leadership Qualities.This position requires compliance with Lilly Pulitzer policies and a detailed Code of Conduct as outlined in the Employee Handbook.This position is reviewed annually.Pay Range:$17.00/hour - $20.00/hourPay is based on multiple factors, such as qualifications/skills/experience, geography, and state and local wage laws. In addition, bonus and/or commission and benefits including healthcare, retirement savings, paid time off/vacation, and product discounts may be offered.Lilly Pulitzer is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, any other characteristic protected by law, or any combination of two or more of the characteristics listed here.Lilly Pulitzer participates in E-Verify. Details in English and Spanish . Right to Work Statement in English and Spanish .If you need assistance and/or a reasonable accommodation due to a disability during the application process, please contact the Lilly Pulitzer Talent Development Department at 610-878-5550.