Keyholder

Woodhouse; Carmel (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Woodhouse Carmel, IN is seeking a friendly Keyholder to support daily spa operations and ensure an exceptional guest experience. This full-time, on-site role includes opening/closing the spa, securing premises, and following cash-handling procedures.

You will greet guests, answer questions about services and products, book appointments, and assist with check-in and check-out. Additionally, you will contribute to retail sales by recommending products and maintaining displays, while keeping the

Qualifications

• Strong customer service and guest experience.
• Clear communication with guests, team members, and management.
• Retail product knowledge and service recommendations.
• Reliability and integrity in front-desk responsibilities.

Responsibilities

• Open/close the spa, secure premises, and follow cash-handling policies.
• Greet guests, answer questions about services/products, book appointments.
• Assist with check-in and check-out to maintain smooth front-of-house operations.
• Support retail sales by recommending products and maintaining displays.
• Maintain a clean, organized reception area and collaborate with leadership.

Skills

Customer service

Communication

Retail sales

Reliability

Booking systems

Interpersonal skills

Tools

Booking system

Computer basics

Job description

Company Description

Woodhouse Spa is a nationally recognized wellness brand that curates personalized, joyful experiences beyond traditional spa services. Since its founding in 2001 and franchising since 2003, Woodhouse has grown to 88 locations across the United States, offering guests an inviting, comfortable environment for relaxation and rejuvenation. Each location provides a rich menu of transformative body treatments tailored to individual needs, ensuring every visit feels unique and meaningful. Woodhouse’s commitment to exceptional service and guest care has earned numerous accolades, including being ranked #1 in Massage & Spa Services on the 2025 Entrepreneur’s Franchise 500. Team members join a trusted brand that prioritizes wellness, hospitality, and a high-quality guest experience.

Role Description

The Keyholder at Woodhouse in Carmel, IN is a full-time, on-site role responsible for supporting daily spa operations and ensuring an exceptional guest experience. This position includes opening and closing the spa, securing the premises, and following cash-handling and safety procedures. The Keyholder greets guests, answers questions about services and products, books appointments, and assists with check-in and check-out to maintain smooth front-of-house operations. The role involves supporting retail sales by recommending products, maintaining product displays, and ensuring a clean, organized reception area. The Keyholder collaborates with spa leadership and team members, helps address guest concerns, and promotes Woodhouse standards of service, professionalism, and wellness.

Qualifications

• Candidates should possess strong Customer Service and Customer Experience skills to create welcoming, thoughtful interactions and support guest satisfaction.
• Candidates should possess solid Communication skills to interact clearly with guests, team members, and management, including in-person, phone, and written communication.
• Candidates should possess Retail Sales and Product Knowledge skills to explain spa services and retail offerings, make appropriate recommendations, and support sales goals.
• Candidates should demonstrate reliability and integrity in keyholder responsibilities, including opening/closing procedures, cash handling, and adherence to safety policies.
• Prior experience in spa, hospitality, or retail environments is beneficial, along with basic computer and booking system proficiency.
• Availability for a flexible schedule, including evenings, weekends, and holidays as needed, and the ability to stand for extended periods and perform light physical tasks.