Spa Guest Experience Keyholder (Evenings/Weekends)

Woodhouse; Carmel (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Woodhouse Carmel, IN is seeking a friendly Keyholder to support daily spa operations and ensure an exceptional guest experience. This full-time, on-site role includes opening/closing the spa, securing premises, and following cash-handling procedures.

You will greet guests, answer questions about services and products, book appointments, and assist with check-in and check-out. Additionally, you will contribute to retail sales by recommending products and maintaining displays, while keeping the

Qualifications

• Strong customer service and guest experience.
• Clear communication with guests, team members, and management.
• Retail product knowledge and service recommendations.
• Reliability and integrity in front-desk responsibilities.

Responsibilities

• Open/close the spa, secure premises, and follow cash-handling policies.
• Greet guests, answer questions about services/products, book appointments.
• Assist with check-in and check-out to maintain smooth front-of-house operations.
• Support retail sales by recommending products and maintaining displays.
• Maintain a clean, organized reception area and collaborate with leadership.

Skills

Customer service

Communication

Retail sales

Reliability

Booking systems

Interpersonal skills

Tools

Booking system

Computer basics

Job description

Woodhouse Carmel, IN is seeking a friendly Keyholder to support daily spa operations and ensure an exceptional guest experience. This full-time, on-site role includes opening/closing the spa, securing premises, and following cash-handling procedures.

You will greet guests, answer questions about services and products, book appointments, and assist with check-in and check-out. Additionally, you will contribute to retail sales by recommending products and maintaining displays, while keeping the