Key Holder

Brobston Group LLC; Orlando (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

Brobston Group LLC in Orlando is seeking a customer-focused Retail Brand Ambassador to provide exceptional client experiences, support store operations, and drive sales performance through clienteling and visual standards.

You will report to the General Manager, engage with clients daily, maintain daily tasks like opening/closing registers, process returns, and coordinate events. The role emphasizes entrepreneurial, sales-driven mindset and strong communication skills in a fast-paced environment.

Qualifications

• Minimum of three years of retail experience.
• Full understanding of specialty retail with proven clientelling skills.
• Ability to thrive in a fast paced retail environment.
• Strong multitasking skills while balancing daily responsibilities.
• Entrepreneurial, sales focused personality with excellent communication skills.

Responsibilities

• Deliver exceptional client experiences and promote the Retail Excellence Program
• Meet and exceed daily, monthly, and yearly sales goals
• Capture client data and foster genuine client relationships to drive KPIs
• Maintain after sales service including follow up, thank you notes, and product repair coordination
• Support opening and closing registers and other daily operational tasks
• Perform visual maintenance and inventory tasks to ensure operational excellence
• Process returns and exchanges accurately
• Develop initiatives, contests, and events to drive business
• Coach and train sales team members

Skills

Clienteling

Sales-driven

Communication

Retail experience

Multitasking

Fast-paced

Job description

Provide exceptional client service as a brand ambassador and support store operations while driving sales performance. Report to the General Manager and help maintain retail excellence through clienteling, visual standards, and daily operational tasks.

Responsibilities

• Deliver exceptional client experiences and promote the Retail Excellence Program
• Meet and exceed daily, monthly, and yearly sales goals
• Capture client data and foster genuine client relationships to drive KPIs
• Maintain after sales service including follow up, thank you notes, and product repair coordination
• Support opening and closing registers and other daily operational tasks
• Perform visual maintenance and inventory tasks to ensure operational excellence
• Process returns and exchanges accurately
• Develop initiatives, contests, and events to drive business
• Coach and train sales team members

Requirements

• Minimum of three years of retail experience
• Full understanding of specialty retail with proven clientelling skills
• Ability to thrive in a fast paced retail environment
• Strong multi tasking skills while balancing daily responsibilities
• Entrepreneurial, sales focused personality with excellent communication skills