Keycare Medical Store Coordinator

Trinity Health; Minot (ND); On-site; USD 22,000 - 30,000; Full time

Job summary

Trinity Health’s KeyCare Medical Store in Minot, ND is seeking a Store Coordinator to support daily operations, greet patients, assess needs, and coordinate DME fittings while maintaining accurate intake and documentation. The role emphasizes collaboration with clinical staff and internal departments to ensure timely access to services and a positive patient experience.

Responsibilities include coordinating orders, maintaining inventory, documenting interactions, and adhering to safety and

Responsibilities

• Greet and assist patients upon arrival, assess service or equipment needs, and guide them through the request or intake process.
• Perform DME fitting and sizing for approved equipment, ensuring patient comfort, proper use, and alignment with product specifications.
• Coordinate customer orders, documentation, and follow up requirements, including verifying information and supporting insurance related processes.
• Maintain organized inventory, restock supplies, and monitor product availability to support efficient store operations.
• Document patient interactions, equipment fittings, and service transactions accurately within required systems and workflows.
• Collaborate with internal departments, vendors, and clinical partners to ensure timely resolution of customer needs and adherence to applicable regulations and standards.

Job description

Position Summary

The KeyCare Medical Store Coordinator supports the daily operations of the KeyCare Medical retail location by welcoming patients, assessing service or supply needs, and coordinating durable medical equipment (DME) fittings. This role ensures accurate intake, provides clear product guidance, and supports customers in selecting appropriate medical supplies to meet their needs. Working closely with clinical staff and internal departments, the coordinator helps maintain effective communication, smooth workflows, and timely access to services. Operating within a collaborative, customer-focused environment, this position promotes a positive patient experience while supporting inventory accuracy, safety standards, and regulatory compliance throughout the store.

Key Responsibilities

• Greet and assist patients upon arrival, assess service or equipment needs, and guide them through the request or intake process.


• Perform DME fitting and sizing for approved equipment, ensuring patient comfort, proper use, and alignment with product specifications.


• Coordinate customer orders, documentation, and follow up requirements, including verifying information and supporting insurance related processes.


• Maintain organized inventory, restock supplies, and monitor product availability to support efficient store operations.


• Document patient interactions, equipment fittings, and service transactions accurately within required systems and workflows.


• Collaborate with internal departments, vendors, and clinical partners to ensure timely resolution of customer needs and adherence to applicable regulations and standards.