Customer Service Representative

Conversio Health (formerly Pacific Coast Pharmacy); San Luis Obispo (CA); On-site; USD 14,000 - 18,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Life insurance

PTO

Paid holidays

Job summary

Conversio Health (formerly Pacific Coast Pharmacy) is seeking a Patient Care Coordinator to join our Customer Service team in California. This full-time role focuses on telephonic outreach and intake, coordinating with patients, physicians, and staff to ensure accurate information, timely prescriptions, and HIPAA-compliant care.

The ideal candidate has telephonic customer service or sales experience, strong computer skills, and a proactive, confidential approach.

Qualifications

• Minimum 1 year telephonic customer service and/or telephonic sales experience.
• Proficient in Word, Excel and Outlook and able to learn customized software for electronic patient charts.
• Self-starter with strong interpersonal and communication skills for customer service and sales.
• Professional demeanor with attention to detail, organization and planning.

Responsibilities

• Attains familiarity with DME products and procedures to maintain competency and compliance.
• Provide outreach to potential patients, verify information and complete intake form.
• Act as liaison between patients, representatives, and physicians to request prescriptions.
• Ensure compliance with Local, State and Federal laws.
• Observe HIPAA policy regarding patient and co-worker confidentiality.
• Maintain attendance and professionalism in all areas.

Skills

Telephonic customer service

Telephonic sales

Interpersonal communication

Detail orientation

Tools

Word

Excel

Outlook

Job description

Full-time position open to join our Customer Service team as a Patient Care Coordinator. Our company is a closed-door Pharmacy and Durable Medical Equipment supplier. We are looking for energetic and positive people to provide customer service to our patients through outgoing and incoming phone contact. Our Patient Care Coordinators operate in collaboration with each other to exceed customer expectations and provide a consistent high level of service and patient care while achieving department goals. We are looking for a candidate with a proven track record of successful team participation, as well as the ability to work independently. Must be able to act with sound judgment and high degree of confidentiality, prioritize and coordinate multiple complex tasks with frequent interruptions, while meeting strict deadlines with a high degree of accuracy. Our ideal candidate will have prior experience with telephonic sales and/or customer service. Knowledge of DME, medical terminology, and/or experience in the medical field is a plus, however extensive training will be provided. We are looking for enthusiastic, well-rounded, and motivated team players! Bi-lingual a plus.

Responsibilities

• Attains familiarity with a broad range of DME products and company procedures in order to maintain competency and compliance as it pertains to our company.
• Provide outreach to potential patients, verify information and complete intake form.
• Act as liaison between patients, representatives, and physicians to request prescriptions on patient's behalf.
• Ensure that all Local, State and Federal laws are being followed.
• Understand and observe HIPAA policy regarding patient and/or co-worker confidentiality.
• Maintain a high work ethic, including attendance and professionalism in all areas.

Minimum Qualifications

• Minimum 1 year telephonic customer service and/or telephonic sales experience.
• Excellent computer skills required including proficient knowledge of Word, Excel and Outlook and demonstrated ability to quickly learn and work with customized software to maintain electronic patient charts.
• Must be a self-starter with excellent interpersonal and communication skills with a talent for customer service and sales.
• Must have demonstrated professional demeanor.
• Must be efficient with strong attention to detail, organization and planning, and ability to prioritize tasks.

We offer a dynamic work environment, competitive compensation starting at $11.50/hour, and a comprehensive benefits package including health, dental and vision benefits, company-matched 401(k), life insurance, PTO and paid holidays. Criminal background checks and drug screens are completed before hiring.