Key Operations Supervisor & Manager on Duty

Warker LLC; Portsmouth (NH); On-site; USD 42,000 - 54,000; Full time

Job summary

Warker LLC is seeking a Manager on Duty with a strong focus on customer service and daily operations. The role involves alternating responsibilities as Coordinator and Key Carrier to ensure smooth store functions.

You will resolve customer issues, coordinate priorities, and oversee assigned tasks while upholding safety standards and operational procedures. This position requires reliable availability evenings, nights, and weekends in Portsmouth, NH.

Qualifications

• Strong customer service and problem-solving skills.
• Ability to lead as Manager on Duty and maintain operational accountability.
• Organizational skills to coordinate priorities and support associates.
• Knowledge of and commitment to safety and operational compliance.
• Reliable availability, including evenings, nights, and weekends.

Responsibilities

• Support associates and ensure team effectiveness during daily operations.
• Resolve customer service issues and maintain a positive customer experience.
• Coordinate task priorities and oversee execution of assigned responsibilities.
• Ensure operational procedures and safety standards are followed.
• Help drive customer service results, loyalty program performance, and shrink reduction.

Skills

Customer service

Leadership

Operations coordination

Safety compliance

Evenings/weekends availability

Job description

Warker LLC is seeking a Manager on Duty with a strong focus on customer service and daily operations. The role involves alternating responsibilities as Coordinator and Key Carrier to ensure smooth store functions.

You will resolve customer issues, coordinate priorities, and oversee assigned tasks while upholding safety standards and operational procedures. This position requires reliable availability evenings, nights, and weekends in Portsmouth, NH.