Key Lead - Westfield Montgomery, Abercrombie & Fitch

A&F Stores, Inc.; Bethesda (MD); On-site; USD 23,525 - 33,506; Part time

Benefits offered by this job

Quarterly sales incentive bonus

Merchandise discount

Opportunities for career advancement

Training and development

Global team that celebrates individuality

Job summary

A&F Stores, Inc. is looking for a Key Lead in Bethesda, Maryland to enhance customer experience and support team performance. Responsibilities include supervising the floor, coaching staff, managing daily operations, and driving sales through effective customer engagement.

The ideal candidate will have a strong customer focus, energetic personality, and experience in retail. The position offers a pay rate of $20.70 per hour with various benefits, including a bonus scheme and opportunities for career advancement.

Qualifications

• 1 year of retail experience preferred.
• Experience in leading groups or teams preferred.
• Strong work ethic and attention to detail required.

Responsibilities

• Perform opening and closing routines.
• Operate register and point-of-sale systems.
• Fulfill omni-channel orders.
• Demonstrate product knowledge while driving sales.
• Build and maintain visual displays.

Skills

Customer focus

Interpersonal skills

Communication skills

Knowledge of fashion trends

Initiative and confidence

Adaptability

Education

High school diploma or GED

Job description

The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates while ensuring store operations run effectively. The Key Lead is part of the store leadership team, driving floor performance through customer experience and team achievement of daily sales.

Responsibilities

• Perform opening and closing routines
• Operate register and point-of-sale systems
• Fulfill omni-channel orders
• Demonstrate product knowledge and brand awareness while driving sales
• Build and maintain visual displays
• Analyze reporting to inform decision making
• Protect store assets and perform inventory control
• Represent the brand and exemplify company culture and values

Work Schedule

The schedule will vary weekly, but you should expect to work at least 12-16 hours per week. Required availability includes Saturdays, Sundays, and certain holidays. During peak timeframes hours increase to support business needs.

Qualifications

• High school diploma or GED preferred, or equivalent
• 1 year of retail experience preferred
• Retail supervisory or management experience not required
• Experience in leading groups or teams preferred
• Strong customer focus
• Exceptional interpersonal skills
• Strong communication skills
• Knowledge of current fashion trends
• Energetic, outgoing, and assertive
• Initiative and confidence
• Adaptability and flexibility
• Ability to balance multiple tasks while being detail-oriented
• Applied learning and proactive thinking
• Strong work ethic

Benefits

• Quarterly sales incentive bonus
• Merchandise discount
• Opportunities for career advancement
• Opportunity to become a Brand Affiliate
• Training and development
• Global team that celebrates individuality

The starting hourly rate for this position is $20.70 per hour. The recruiting pay range is currently $20.70–$20.70 per hour, but may be modified in the future.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.