Key Lead - Flatiron, Abercrombie & Fitch

A&F Stores, Inc.; New York (NY); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise discounts

Career advancement opportunities

Brand Affiliate pathway

Training and development

Inclusive global team culture

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead in New York to supervise floor operations, coach Brand Reps and Stock Associates, and drive a quality in-store experience. You will lead opening/closing, POS use, and omni-channel fulfillment while showcasing product knowledge and brand standards.

The role emphasizes visual merchandising, data-informed decisions, and safeguarding store assets within a dynamic fashion retail environment.

Qualifications

• High School Diploma or GED preferred.
• 1 year of retail experience preferred.
• Retail supervisory or management experience is not required.
• Experience leading groups or teams preferred.
• Strong customer focus, interpersonal and communication skills.

Responsibilities

• Perform opening and closing routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the Brand and exemplify company culture and values.

Skills

Team leadership

Customer service

Communication

Adaptability

Education

High School Diploma or GED

Tools

POS systems

Job description

The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They act as the Floor Supervisor and provide guidance and coaching to Brand Reps and Stock Associates to ensure store operations run effectively while driving sales and customer satisfaction.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and Brand Awareness while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the Brand and exemplify company culture and values.

Schedule

Schedule will vary weekly, but you should expect to work at least 12–16 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. During peak timeframes, hours may increase to meet business needs.

Qualifications

• High School Diploma or G.E.D. preferred, or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory or management experience is not required.
• Experience leading groups or teams preferred.
• Strong customer focus, exceptional interpersonal skills, and strong communication skills.
• Knowledge of current fashion trends.
• Energetic, outgoing, and assertive with initiative and confidence.
• Adaptability and flexibility, ability to balance multiple tasks while being detail-oriented.
• Engagement in applied learning and proactive thinking; strong work ethic.

Benefits

• Quarterly Sales Incentive Bonus.
• Merchandise discounts.
• Opportunities for career advancement.
• Opportunity to become a Brand Affiliate.
• Training and development.
• Inclusive global team culture.

Compensation

Starting rate $21.00 per hour. (Recruiting pay range is $21.00–$21.00 per hour). The rate may be modified in the future.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.