Key Lead - Burlingame Avenue, Abercrombie & Fitch

A&F Stores, Inc.; Burlingame (CA); On-site; USD 23,582 - 33,587; Part time

Benefits offered by this job

Quarterly sales incentive bonus

Merchandise discount

Career advancement opportunities

Training and development

Job summary

A&F Stores, Inc. in Burlingame, California is looking for a Key Lead to ensure a quality in-store experience while supervising Brand Representatives and Stock Associates. This role requires strong interpersonal skills and a focus on customer service.

The Key Lead is essential to the store's performance, supporting daily sales and operations. A high school diploma is preferred along with retail experience. The position offers a starting rate of $20.75 per hour, with benefits including a quarterly bonus and merchandise discount.

Qualifications

• Preferred high school diploma or equivalent.
• One year of retail experience strongly recommended.
• Leadership experience preferred but not required.

Responsibilities

• Ensure quality customer service and in-store experience.
• Supervise and coach Brand Reps and Stock Associates.
• Perform opening and closing routines.

Skills

Customer Focus

Interpersonal Skills

Communication Skills

Knowledge of Fashion Trends

Detail-Oriented

Education

High school diploma or G.E.D.

Job description

Key Responsibilities

The Key Lead ensures all customers receive a quality in-store experience by acting as Floor Supervisor and providing guidance and coaching to Brand Reps and Stock Associates to keep store operations running effectively. The Key Lead is part of the store leadership team and drives store performance on the floor through customer experience and team achievement of daily sales.

• Perform opening and closing routines.
• Operate register / point‑of‑sale systems.
• Fulfill omni‑channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

Work Schedule Requirements

Schedule will vary weekly, but you should expect to work at least 12–16 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. During peak timeframes, hours will increase to support the needs of the business.

Qualifications

• High school diploma or G.E.D. preferred, or equivalent.
• One year of retail experience preferred.
• Retail supervisory/management experience not required.
• Experience leading groups or teams preferred.
• Strong customer focus.
• Exceptional interpersonal skills.
• Strong communication skills.
• Knowledge of current fashion trends.
• Energetic, outgoing, and assertive.
• Initiative and confidence.
• Adaptability and flexibility.
• Ability to balance multiple tasks while being detail‑oriented.
• Applied learning and proactive thinking.
• Strong work ethic.

Benefits

• Quarterly sales incentive bonus.
• Merchandise discount.
• Opportunities for career advancement.
• Opportunity to become a brand affiliate.
• Training and development.
• Access to a global team that celebrates you for being you.

Pay

The starting rate for this position is $20.75 per hour. The recruiting pay range for this position is $20.75–$20.75 per hour. The starting rate and range may be modified in the future.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.