Key Lead - Seattle Premium Outlets, Abercrombie & Fitch

Abercrombie & Fitch Co.; Quil Ceda Village (WA); On-site; USD 35,000 - 50,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead for their Quil Ceda Village location in Washington. This role involves acting as the Floor Supervisor, guiding Brand Reps and Stock Associates, and ensuring effective store operations. Responsibilities include overseeing opening and closing routines, managing point of sale systems, fulfilling orders, maintaining visual displays, and enhancing customer experience. The Key Lead is crucial in driving sales while embodying the company's culture and values.

Qualifications

• Experience in retail or customer service.
• Ability to lead and motivate a team.
• Strong communication and interpersonal skills.

Responsibilities

• Ensure quality in-store experience for customers.
• Act as Floor Supervisor providing guidance to staff.
• Drive store performance through customer experience.

Job description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.