Key Lead - Forum Carlsbad, Abercrombie & Fitch

Abercrombie & Fitch Co.; Carlsbad (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead in Carlsbad, California. This role is essential for ensuring that customers receive a quality in-store experience. The Key Lead acts as the Floor Supervisor, providing guidance and coaching to the team while also ensuring effective store operations. Responsibilities include driving sales, performing inventory control, and exemplifying the brand's culture and values. The position is perfect for those with a passion for retail and team leadership.

Qualifications

• Proven ability to lead a team in a fast-paced retail environment.
• Experience in customer service and sales.
• Strong understanding of retail operations.

Responsibilities

• Ensure quality in-store experience for customers.
• Act as Floor Supervisor, guiding Brand Reps and Stock Associates.
• Drive store performance through customer experience.

Job description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.