Key Lead: People-First Store Leader

Glossier, Inc.; New York (NY); On-site; USD 29,000 - 32,000; Full time

Job summary

Glossier, Inc. is seeking a Store Lead to help drive an people-first employee experience while delivering exceptional customer service in our New York store.

You will support leadership, coach the team, and model the Glossier experience on the floor and in back-of-house operations. The role requires 2+ years of supervisory retail experience, strong communication, and flexibility to work evenings, weekends, and holidays.

Qualifications

• 2+ years supervisory experience in fast-paced retail or hospitality.
• Experience promoting a people-first employee culture.
• Strong, ongoing, clear, structured communication.
• Ability to motivate and inspire teams with high morale.
• Willingness to roll up sleeves and jump in when needed.
• Passion for building exceptional customer and employee experiences.
• Flexible schedule including evenings, weekends and holidays.
• Ability to execute customer service and operational efficiencies.

Responsibilities

• Support store leadership to foster inclusive, high-performance teams.
• Maintain front-of-house and back-of-house operations and safety standards.
• Lead shift meetings and communicate goals and updates.
• Model Glossier's customer experience principles on the floor.
• Handle customer issues and guest recovery when needed.
• Open/close duties and prepare the store for daily operations.
• Build local partnerships and community connections.

Skills

Supervisory experience

People-first culture

Communication

Motivate teams

Flexible schedule

Customer service

Operational efficiencies

Team leadership

Job description

Glossier, Inc. is seeking a Store Lead to help drive an people-first employee experience while delivering exceptional customer service in our New York store.

You will support leadership, coach the team, and model the Glossier experience on the floor and in back-of-house operations. The role requires 2+ years of supervisory retail experience, strong communication, and flexibility to work evenings, weekends, and holidays.