Assistant Store Director: People-First Retail Leader

Glossier, Inc.; Atlanta (GA); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

Glossier, Inc. in Atlanta seeks an Assistant Store Director to lead a best-in-class team, champion a people-first employee experience, and create inspiring customer journeys. You will be on the floor most of the week, guiding staff and fostering a culture of authenticity, inclusivity, and empathy.

Collaborate with leadership to drive store performance and innovation. You will coach managers, manage schedules and payroll, and uphold Glossier’s standards for service and operational excellence.

Qualifications

• 3+ years of experience leading teams in a fast-paced retail or hospitality environment.
• Demonstrated experience promoting a people-first employee culture and investing in managers and team members.
• Strong communication practices: ongoing, clear, and structured, promoting transparency and performance understanding.

Responsabilités

• Lead and coach store teams, fostering an authentic, inclusive, and empathetic work environment.
• Model Glossier’s customer experience principles and ensure consistently memorable customer interactions on the sales floor.
• Develop strategic schedules, manage payroll targets, and oversee store operations to deliver business objectives.
• Monitor customer feedback and partner with leadership to innovate the retail experience and product assortment.
• Allocate at least 60% of time on the sales floor and conduct 3–4 Manager on Duty shifts weekly.

Connaissances

People leadership

Customer experience

Communication

Retail/hospitality

Description du poste

Glossier, Inc. in Atlanta seeks an Assistant Store Director to lead a best-in-class team, champion a people-first employee experience, and create inspiring customer journeys. You will be on the floor most of the week, guiding staff and fostering a culture of authenticity, inclusivity, and empathy.

Collaborate with leadership to drive store performance and innovation. You will coach managers, manage schedules and payroll, and uphold Glossier’s standards for service and operational excellence.