Key Lead - Orland Square, Hollister

Abercrombie & Fitch Co.; Orland Park (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead in Orland Park, Illinois. This role is pivotal to ensuring customers enjoy a quality in-store experience. You will act as a Floor Supervisor, guiding Brand Reps and Stock Associates, and play a vital role in the store leadership team.

Your responsibilities include opening and closing routines, operating POS systems, fulfilling orders, and maintaining visual displays. The ideal candidate will have strong leadership skills and retail experience, contributing to daily sales and brand representation.

Qualifications

• Strong leadership skills and the ability to coach and guide a team.
• Experience in retail or customer service.
• Capability to analyze reports and make informed decisions.

Responsibilities

• Ensure all customers receive a quality in-store experience.
• Act as the Floor Supervisor and guide Brand Reps and Stock Associates.
• Drive store performance through customer experience and sales achievement.

Job description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You'll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.