Key Lead - Lehigh Valley Mall, Hollister

Abercrombie & Fitch Co.; Whitehall (Lehigh County); On-site; USD 40,000 - 60,000; Full time

Job summary

Abercrombie & Fitch Co. is hiring a Key Lead in Whitehall, Pennsylvania. This role is crucial for ensuring customers receive a quality in-store experience. The Key Lead acts as the Floor Supervisor, responsible for guiding Brand Representatives and Stock Associates while ensuring effective store operations. Key responsibilities include performing opening and closing routines, operating Point of Sale systems, and driving sales through product knowledge and brand awareness.

Qualifications

• Experience in retail operations and customer service.
• Strong leadership and team management skills.

Responsibilities

• Ensure quality in-store experience as Floor Supervisor.
• Guide and coach Brand Reps and Stock Associates.
• Drive store performance through customer experience.

Job description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.