Key Holder & Team Leader — Elevate Customer Experience

Anthropologie; Glendale (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

Employee discounts

Retirement savings

Job summary

Anthropologie in Glendale, CA is seeking a Key Holder to support store leadership in delivering exceptional customer service, driving sales, and managing daily operations. You will mentor teammates, help maintain visual standards, and ensure smooth omni-channel experiences for all guests.

The role emphasizes teamwork, flexibility for evenings/weekends, and a focus on learning and growing with URBN brands. Join a dynamic store team and contribute to a connected customer journey.

Qualifications

• Anthro brand fan who embodies the store's customer-first approach.
• Proven leadership experience within a retail or service setting.
• Demonstrated ability to collaborate as a strong team player.
• Ability to work flexible hours including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Collaborates with leadership to cultivate an environment where customers feel welcome, heard and valued.
• Drives sales and store metrics by using KPIs to set team and zoning goals.
• Utilizes technology to deliver a seamless omni-channel shopping experience.

Skills

Anthro brand fan

Leadership experience

Team player

Flexible hours

Eagerness to learn and grow

Job description

Anthropologie in Glendale, CA is seeking a Key Holder to support store leadership in delivering exceptional customer service, driving sales, and managing daily operations. You will mentor teammates, help maintain visual standards, and ensure smooth omni-channel experiences for all guests.

The role emphasizes teamwork, flexibility for evenings/weekends, and a focus on learning and growing with URBN brands. Join a dynamic store team and contribute to a connected customer journey.