Key Holder & Store Leader — Training & Open/Close

Costellos Ace; West Babylon (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Major Medical Insurance

401(k) Plan

Generous Vacation Time

Employee Discount

Job summary

Costello's Ace Hardware in Bellmore, NY is seeking a Key Holder to lead customer service, manage inventory, and uphold store standards. This role prepares for an assistant manager position and may operate the store independently as manager on duty.

You will train staff, oversee openings and closings, and protect assets by enforcing policies, while delivering high levels of service and maintaining merchandising.

Qualifications

• Must have strong leadership skills.
• Ability to work in a fast-paced, demanding environment.
• Excellent organizational skills.
• Reliable transportation.
• Must be willing to work in a team, as well as independently.
• Sense of urgency and follow-through are essential.
• Prior work experience in a retail environment and prior management experience.

Responsibilities

• Use the E.C.E.T. (Every Customer, Every Time) process with every customer interaction.
• Be customer ready on the stage/sales floor.
• Recommend related items and execute the SALES process.
• Maintain awareness of promotions and advertisements.
• Oversee daily operations and achieve store goals.
• Train peers and participate in daily huddles.
• Protect store assets by following loss prevention procedures.
• Open and close the store and ensure asset security.
• Coach staff on inventory management best practices.

Skills

Leadership

Customer service

Inventory management

Staff training

Merchandising

Retail operations

Job description

Costello's Ace Hardware in Bellmore, NY is seeking a Key Holder to lead customer service, manage inventory, and uphold store standards. This role prepares for an assistant manager position and may operate the store independently as manager on duty.

You will train staff, oversee openings and closings, and protect assets by enforcing policies, while delivering high levels of service and maintaining merchandising.