Key Holder: North Massapequa

Costello's Ace Hardware; Massapequa (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Major Medical, Dental, VisionInsurance

Short Term Disability & Prescription

Flexible Spending Account “FSA”

Dependent Care FSA

Generous Vacation Time

Personal Time

6 Paid Holidays

401(k) Plan

Company Contribution to Retirement

Generous employee discount programs

Job summary

Costello's Ace Hardware in Bellmore, NY is seeking a Key Holder to lead the team, deliver exceptional customer service, and manage daily operations when scheduled as the manager on duty.

You will train peers, oversee openings and closings, protect assets, and uphold store standards while preparing for an assistant manager role. This role integrates inventory oversight with hands-on customer engagement.

Qualifications

• Strong leadership skills and ability to guide staff.
• Experience in fast-paced retail environments.
• Excellent organization and communication abilities.
• Written and verbal communication proficiency.
• Must have reliable transportation.
• Willing to work in a team or independently.
• Sense of urgency and follow through is essential.
• Prior work in retail and management is preferred.

Responsibilities

• Use the E.C.E.T. process with every customer interaction.
• Be customer ready on the sales floor and train peers.
• Lead in-store operations and assist in openings/closings.
• Protect assets and follow loss prevention procedures.
• Maintain store standards and merchandising presentation.
• Greet customers, answer phones, and support inventory control.
• Coach staff on inventory management best practices.
• Train visual merchandiser(s) in planogram updates.
• Review daily appearance of displays and end caps.
• Monitor transfers and ensure timely processing.
• Prepare the store for manager on duty shifts and duties.

Skills

Leadership

Fast-paced environment

Organization

Written skills

Verbal skills

Reliable transportation

Team work / independence

Urgency / follow-through

Retail experience

Management experience

Job description

Position Summary

As a Key Holder, your focus is on the customer while maintaining inventory and operating efficiencies to ensure all customers are receiving high levels of customer service. This position is in preparation for an assistant manager position and will require managing the store independently when scheduled as the manager on duty. The Key Holder position provides leadership for the staff by maintaining the highest level of store standards. In addition to responsibilities as a Sales Associate, the Key Holder position takes an active role in training staff, overseeing store openings and closings, and protecting the store assets by maintaining operational policies and procedures.

Job Functions

• Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
• Be customer ready whenever you are on the stage/sales floor
• Recommend related items when appropriate and execute S.A.L.E.S. process
• Maintain awareness of all promotions and advertisements
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Participate in the processing of new shipments and help the team keep the receiving and back stock area clean and organized
• Greet every customer you make eye contact with, anywhere in the store
• Know the proper way to answer the telephone
• Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor
• Advise store management of any pricing errors
• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe, and keys
• Ensure all shipments are packed out in its proper home and all overstock is away
• Partner with store management, coach all store staff on inventory management best practices as they apply to each person's job duties
• Partner with store management to train visual merchandiser(s) to maintain and update plan‑ograms throughout the store
• Review daily, W.E.A.D. (Walk Every Aisle Daily), appearance of in‑store and window displays and end caps and oversee necessary changes to improve overall presentation
• Monitor all store transfers and expedite all outstanding transfers
• Responsible for opening and closing the store and securing all store assets
• Process damaged and defective goods in a timely and accurate manner
• Protect company assets by following all loss prevention procedures; train staff on same
• Maintain an open and positive relationship with store management team
• Address all safety concerns immediately
• Update store management team about the progress of the store and staff on a regular basis
• Be a positive, consistent, and respectful role model; communicate positively regarding store management and company strategies; develop and support a positive attitude toward Costello’s Ace Hardware
• Ensure company/store policies and procedures are communicated in a timely manner and adhered to accordingly

Physical Requirements

• Walking – Frequent, flat surfaces from point to point
• Standing – Constant, all work performed on feet
• Sitting – None
• Stooping – Frequent, to pick up cartons at floor level
• Reaching – Frequent, to a height of 6 feet
• Lifting – Frequent, up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably
• Hand Dexterity – Frequent, must be able to use at least one hand to operate register and complete paperwork
• Pushing/Pulling – Frequent, move hand jacks from place to place
• Carrying – Frequent, up to 50 lbs., up to 10 feet, occasionally more
• Climbing – Infrequent, stairs in storage rooms; ladders
• Vision – Constant, read labels, recognize boxes, safety in working
• Hearing – Constant, safety signals

Qualifications

• Strong leadership skills
• Ability to work in a fast‑paced, demanding environment
• Excellent organization skills
• Strong written and verbal skills
• Must have reliable transportation
• Must be willing to work in a team, as well as independently
• Sense of urgency and follow through are essential
• Prior work experience in a retail environment and prior management experience

Benefits

• Major Medical, Dental, Vision Insurance, Short Term Disability & Prescription Coverage for Eligible Employees
• Flexible Spending Account “FSA”
• Dependent Care FSA
• Generous Vacation Time
• Personal Time
• 6 Paid Holidays
• 401(k) Plan
• Company Contribution to Retirement Savings Plan
• Generous employee discount programs.

Bellmore Home Center, Inc. d/b/a Costello's Ace Hardware is an Equal opportunity Employer.