Key Holder & Store Leader

Reclectic; Georgia; On-site; USD 13,776,000 - 23,419,000; Full time

Benefits offered by this job

Medical benefits

PTO

Employee discounts

Retirement savings

Job summary

URBN is expanding and seeking a full-time Key Holder for our new location in Kennesaw, GA. The role supports the store leadership team to deliver exceptional customer service, drive daily objectives, and ensure smooth product flow.

Responsibilities include leading customer interactions, promoting promotions, guiding in-store pickup, and managing daily operations. Strong leadership, communication, and physical ability to lift 50 lbs are required; flexible hours including nights and weekends are

Qualifications

• Leadership experience
• Great communicator with clear objectives
• Must be comfortable on a ladder and able to lift/push >50 lbs
• Flexible hours including nights, weekends, holidays

Responsibilities

• Initiates conversation with customers as they enter the store and informs them of current promotions
• Contributes to a selling environment by connecting with multiple customers and sharing product information and pricing
• Delivers a seamless shopping experience through understanding of product, pricing strategy, and utilization of technology
• Supports the customer in-store pickup process including loading of furniture into vehicles
• Leads the store environment and customer experience with managing and adjusting the daily zone chart, driving sales, and maximizing productivity in all store areas
• Acts as an elevated team member, exercising decision-making skills to enhance each customer’s experience
• Provides timely and specific employee feedback to create a culture of action and accountability
• Provides insight on associate performance to the leadership team for development
• Maintains standards and cleanliness by supporting daily tasks to create the best possible store environment; collaborates with key partners to receive and place new product
• Supports daily opening and closing procedures along with ensuring product pricing and promotions are executed and signed accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
• Actively participates in daily meetings and takes initiative in teaching and sharing of product knowledge
• Checks in with leadership to maintain communication and teamwork on completing store objectives
• Assists the Associate team in their growth and problem solving; supports new hire onboarding in their orientation and zone development

Skills

Leadership

Communication

Customer service

Lifting ability

Job description

URBN is expanding and seeking a full-time Key Holder for our new location in Kennesaw, GA. The role supports the store leadership team to deliver exceptional customer service, drive daily objectives, and ensure smooth product flow.

Responsibilities include leading customer interactions, promoting promotions, guiding in-store pickup, and managing daily operations. Strong leadership, communication, and physical ability to lift 50 lbs are required; flexible hours including nights and weekends are