Retail Key Holder - Lead & Elevate Customer Experience

Bath & Body Works; Tullahoma (TN); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

40% merchandise discount

Daily or weekly pay

Job summary

Bath & Body Works is seeking a Key Holder to support the store's sales plan through effective store and operational tasks. Store leaders are frontline, brand ambassadors who connect with customers and drive sales.

The role emphasizes coaching, exceptional customer experiences, and the ability to work evenings, weekends, and holidays while maintaining safety and presentation standards.

Qualifications

• Customer-first mindset in retail.
• Strong communication and coaching ability.
• Proven sales and customer service results.
• Ability to work flexible evenings, weekends, and holidays.
• Teamwork and adaptability.

Responsibilities

• Lead as Manager on Duty when scheduled and address customer experience issues.
• Provide feedback to managers to improve performance.
• Deliver exceptional in-store experiences through selling and product knowledge.
• Display knowledge of product, policies, and store strategies.
• Set daily goals and direct the team during shifts.
• Perform opening/closing routines including bank deposits and shipments.
• Build genuine connections with customers through needs discovery and recommendations.
• Assist with floorset execution, visual presentation, and marketing placements.

Skills

Customer focus

Sales experience

Communication

Coaching

De-escalation

Flexible shifts

Education

High school diploma

Job description

Bath & Body Works is seeking a Key Holder to support the store's sales plan through effective store and operational tasks. Store leaders are frontline, brand ambassadors who connect with customers and drive sales.

The role emphasizes coaching, exceptional customer experiences, and the ability to work evenings, weekends, and holidays while maintaining safety and presentation standards.