Key Holder Sales Associate |

Lovisa Pty Ltd; Whitehall (Lehigh County); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Ongoing training and mentoring

Generous product discount

Incentives and rewards

Ear-piercing training

Culture of continuous improvement

Job summary

Lovisa Pty Ltd is seeking a Keyholder to lead customer service, manage visual merchandising, and oversee store operations. You will be the face of the store, responsible for delivering exceptional customer service and creating a welcoming environment.

This role demands strong time-management and organizational skills, alongside a passion for fashion. The position offers ongoing training and career growth opportunities.

Qualifications

• Retail or hospitality experience required.
• Ability to thrive in a fast-paced environment.
• Passion for fashion and exceeding customer expectations.

Responsibilities

• Deliver exceptional customer service and create a welcoming environment.
• Manage visual merchandising: displays, stock, and promotions.
• Lead inventory counts and perform cashier functions.

Skills

Customer service

Time-management

Organizational skills

Communication

Team-building

Job description

Lovisa is a fast‑fashion jewellery retailer operating across 20+ countries, delivering on‑trend style at ready‑to‑wear prices.

The Keyholder role

As a keyholder you will be the face of the store, leading customer service, visual merchandising, and operations. Your main responsibilities include:

• Delivering exceptional customer service and creating a welcoming environment.
• Managing visual merchandising: setting up displays, replenishing stock, and rolling out seasonal promotions.
• Leading inventory counts, reducing shrink, and performing cashier functions.
• Keeping up to date with training modules and cross‑functional roles.

Requirements

• Prior retail or hospitality experience.
• Strong time‑management, organizational skills and ability to thrive in a fast‑paced environment.
• Excellent communication and positive team‑building capability.
• Passion for fashion and a drive to exceed customer expectations.

Benefits

• Ongoing training, mentoring, and career growth opportunities.
• Generous product discount.
• Incentives and rewards.
• Ear‑piercing training.
• Culture focused on continuous improvement.
• Opportunity to join a growing global retail brand.